Topic: Call Centre & Customer Service Foundations Certification Training for C/S jobs

JOIN THE EXCLUSIVE CLUB OF CERTIFIED CALL CENTRE & CUSTOMER SERVICE PROFESSIONALS Become a Certified Customer Service Professional with the internationally recognised Certification in Call Centre & Customer Services and join the exclusive league of Certified Customer Service Operatives. Accredited by the International Customer Management Institute ( ICMI) USA and Training Certificate issued by Institute of Commercial management UK The Call Centre/Business Process Outsourcing industry is one that has grown exponentially within the last ten years and is still growing despite the global financial meltdown. So register today, acquire the skills and get the jobs. Includes: i) Intensive 2 days instructor led classroom training ii) Training materials iii) Careers talk with Telecoms and Industry HR managers iv) Referrals to call centre/Customer Services companies v) Professional CV writing to highlight your new status to get the jobs vi) FREE membership of Customer Care institute Course Fee: N35,000 Venues & Dates: Lagos: 6b Bendel Close Off Bishop Aboyade Cole street Victoria Island Lagos Date: 10th & 11th April 2012 Abuja: 21c Yalinga Street off Ademola Adetokunbo Crescent Wuse 2 Abuja Date: 13th & 14th April 2012 Many locally and international call centre companies are waiting to sign you on once you get the industry recognized qualifications as some of our participants have gone on to work in Telecommunication,HMO and financial services companies. Bookings and further info email: [email protected] or call 07026116766 or visit www.b2oconsulting.com