Phoenix Soft Skills Training presents the CUSTOMER SERVICE CAREER CERTIFICATION TRAINING .
ACQUIRE INSTANT EMPLOYABILITY SKILLS!
BECOME A HIGHLY SOUGHT AFTER CUSTOMER SERVICE POROFESSIONAL!
ADD CCSE TO YOUR NAME!

Customer service is about the fastest growing profession today.
From telecommunications/information technology companies to oil and gas companies, from FMCGs, airline companies to virtually every multinational company, customer service professionals continue to be in high demand.
Effective customer service skills are indespensable to the success of any organization.
The Certified Customer Service Executive training will fully prepare participants for
any customer service job.
At the end of the training , participants will have acquired skills that will fully prepare them for a fulfilling career in customer servive .

Couse Overview:
Customer Service Basics
Customer Service Recovery
Conflict Resolution
Customer Service For Front Desk Executives
Customer Service Over The Telephone

Benefits of Attending:
Adequate preparation for employment/promotion
Acquisition of world class customer service skills
Entitlement to use the CCSE designation after your name
Certification at the end of training

For Whom

Holders of BSc HND and OND who desire to pursue a world class career in customer service.

Frontline staff of companies

Organisations seeking affordable but qualitative sustomer service training for theisr personnel


Training Mode:The CCSE training is administered as a intensive one-day, training.

Training Schedule:

Lagos
Date: 20th February 2010
Venue: Nisrel Training Centre,
Wing B, 5th floor,
Elephant Cement House,
Central Business District,
Alausa, Ikeja.
Time: 9.am.to 5.p.m.

Port Harcourt
Date: 27th February 2010
Venue: to be confirmed before february 11th
Time: 9.a.m.to 5.p.m.

Available spaces are very limited.
Registration closes on 13th February.
Please note that allocation of seats is based on order of registration as limited seats are available .

Training Fee:#6,500(covers certificates and materials and tea break).

Please note that this is only an introductory fee and is greatly discounted.Future trainings are subject to increment to the full fee of #17,500 .

For inquiries/ registration call us on 0813 733 8138.

Early registration is encouraged as very limites spaces exist.