IT Solutions | Training| Outsourcing 29B Ologun Agbaje St, Off Adeola Odeku Street, Victoria Island, Lagos, Nigeria Tel +234-08069110253, 08033065652 Website www.scitinetworld.com Email [email protected]
ITIL Foundation Bootcamp
Course Information You Will Learn How To Prepare for and take the ITIL Foundation Certification Exam Identify opportunities to develop IT processes using ITIL Interact with IT teams using ITIL terminology and concepts Explore the components of service management processes Recognize the importance of IT and business integration Workshop Activities Aligning the ITIL processes & functions to the service lifecycle stages Recognizing the general principles of service management and the key principles of service strategy and service de-sign Defining key concepts within the service transition processes Interpreting the principles that are used within service operation Recognizing the key principles of continual service improvement Daily exam practice and review sessions
Date 15th- 17th , 19th -21st , 24th -25th May 2014 Venue 29b Ologun Agbaje off Adeola Odeku, Victoria Island Lagos
Fees – N75,000 Fees include training, certification exam, courseware, Refreshment and Training Certificate.
ITIL INTERMEDIATE LEVEL
SERVICE LIFECYCLE STREAM
If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of in-terest to you: • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement
Date 19th – 30th May 2014 Venue 29b Ologun Agbaje off Adeola Odeku, Victoria Island Lagos.
Email [email protected] for more details.
SERVICE CAPABILITY STREAM
If you are looking to gain intense, specialized, process-level knowledge in one or more pro-cess, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you: • Service Offerings and Agreements • Release, Control and Validation • Operational Support and Analysis • Planning, Protection and Optimization
Date 19th – 30th May 2014 Venue 29b Ologun Agbaje off Adeola Odeku, Victoria Island Lagos.
Email [email protected] for more details