ITIL Foundation Bootcamp and ITIL Intermediate

IT Solutions | Training| Outsourcing 29B Ologun Agbaje St, Off Adeola Odeku Street, Victoria Island, Lagos, Nigeria Tel +234-08069110253, 08033065652 Website www.scitinetworld.com Email [email protected]

ITIL Foundation Bootcamp
Course Information You Will Learn How To  Prepare for and take the ITIL Foundation Certification Exam  Identify opportunities to develop IT processes using ITIL  Interact with IT teams using ITIL terminology and concepts  Explore the components of service management processes  Recognize the importance of IT and business integration Workshop Activities  Aligning the ITIL processes & functions to the service lifecycle stages  Recognizing the general principles of service management and the key principles of service strategy and service de-sign  Defining key concepts within the service transition processes  Interpreting the principles that are used within service operation  Recognizing the key principles of continual service improvement  Daily exam practice and review sessions

Date 15th- 17th , 19th -21st , 24th -25th May 2014 Venue 29b Ologun Agbaje off Adeola Odeku, Victoria Island Lagos
Fees – N75,000 Fees include training, certification exam, courseware, Refreshment and Training Certificate.

ITIL INTERMEDIATE LEVEL
SERVICE LIFECYCLE STREAM
If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of in-terest to you: • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement
Date 19th – 30th May 2014 Venue 29b Ologun Agbaje off Adeola Odeku, Victoria Island Lagos.
Email [email protected] for more details.

SERVICE CAPABILITY STREAM
If you are looking to gain intense, specialized, process-level knowledge in one or more pro-cess, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you: • Service Offerings and Agreements • Release, Control and Validation • Operational Support and Analysis • Planning, Protection and Optimization
Date 19th – 30th May 2014 Venue 29b Ologun Agbaje off Adeola Odeku, Victoria Island Lagos.
Email [email protected] for more details