L1 Support (Applications):
Qualification: Diploma or Graduate
Experience: 1-3Years of relevant technologies Basic level Administrator
Skills & Responsibilities:
- Utilisation of remote consoles and terminal servers to access customer servers
- Backup/Restore - Install, upgrade and resolve issues with backup solutions
- Operations and maintenance of VAS elements, product design and development, VAS service configuration and testing.
- Develop a sound understanding of the existing software applications and interfaces
- Adhere to all IS Policies and Standards SLA compliance with regards to user support (quick turnaround times on logged calls)
- Setup and execute technical test plans for application change, new deployment and upgrades
- Keep all application documentation updated at all times
- Construct a proactive maintenance cycle per application
- Develop quality code / application components within project timelines
- Active participation in the planning of application changes/upgrade/deployment
Please contact me 08056540298 if you have the above requirements.