Topic: What makes ITIL V3 thick?

ITIL is thick. Sorry, you won't find it like that in any of ITIL documentaries.

What makes ITIL Successful is quite immense, but basically it consists of COMMON SENSE APPROACH to Service Management. That is, doing what works, and this can be achieved by adopting a common framework that cuts across every area of IT Provisioning.

There are 2 Factors that determines the high performance of IT Service Providers, and these are;

STRATEGY: This entails a deep seated understanding of how to provide quality service customers.
STABILITY and RELIABILITY: ITIL guarantee this by the systemic methodical use of Service Management that is responsive, consistent, measurable, and ability to continuously analyze and fine tune of services.

ITIL demands that any worthy Service should from, the point of SERVICE STRATEGY, ensure that thier Service is seen as ASSET. Thus, characteristics of SERVICE ASSETS are UTILITY and WARRANTY. These two entities are not just business jargons, but the core of Service Managment.
One is the perception of the customer regarding a service, while the other is a positive effect of service availability, when needed in sufficient capacity or magnitude, etc.

Since most Service Providers, such as GSM Companies, Internet Providers, Aviation, and so on would not adhere to the standard of ITIL, you'll realize most of those companies will be forced out of business for operating below the global industry standard. The Government wouldn't need to shut them down, but the law of competitive demands per performance will do that.

Someday, they will have to pay for there poor services, and when that time comes, they'll pay you and I as ITIL Professionals, because we will 'teach them how Quality Services should be delivered.

Get into the ITIL V3 Flow. Join the training now.



David(mcse,mcts,mcsa,mcdba,itil)
08035794444
[email protected]

Join us for this month ITIL V3 Foundation training.
Venue: Unity Road, Ikeja, Lagos.
Duration 2 days.
Date:26th and 27th June, 2010.

You have access to real expertise, training manuals, e-books, and current EXO 101 dump.


David mcse,mcdba,mcts,mcsa,itil
08035794444
[email protected]