Topic: Customer service appreciation training

SERVICE SKILLS LTD (RC 943435)
PRESENTS

CUSTOMER SERVICE APPRECIATION TRAINING
DURATION: 1 DAY
COURSE CONTENT:

• What is Customer Service
• Customer Service Principles
• Benefits of excellent customer service
• Identifying customer’s expectations
• Listening and Questioning Skills
• 7 C’s of Customer Service
• Handling Irate Customers
• Turning complaints into opportunities
• Effective Telephone Techniques
• Speed in Customer Service
• Service Recovery
• Do’s and Don’ts in Customer Service

FOR WHOM:

• Marketing Executives
• Customer Service Officers
• Sales Executives
• Call Center Representatives
• Client Service Officers
• Relationship Officers
• Front Office Staff
• Those seeking a customer service position
• Those new to a customer service role
• Fresh Graduates
• NYSC Members
• Every one that deals with customers, either internal or external, face- to- face, or over the phone.

TRAINING METHODOLOGY: Training will be delivered via lectures supported by video sessions, group discussions, case study analysis and role plays.
DATE: Saturday, 23^rd March, 2013
TIME: 9am- 5pm

VENUE: NDM TRAINING CENTRE, PLOT CL2 Ikosi Road, (Opposite Diamond Bank and Daystar Church) Oregun, Ikeja, Lagos.
FEE: N14,000 per participant for payment before 19^th March 2003, N16,000 on training day. Youth Corpers are to pay N12,000. This covers course materials, tea/snacks, lunch & certificate. Payment is to be made to Diamond Bank Account No: 0030545943 in favour of SERVICE SKILLS LIMITED.

REGISTRATION: To register send an email to [email protected] or [email protected] or sms to 08023981381 or 01-8429572 and indicate your name and email address. Names should be written as they are to appear on the certificate. Registration closes Wednesday 20^th March 2013.

LIMITED SEATS AVAILABLE