Topic: Customer service appreciation training

Service Skills Limited (RC 943435), a customer service consulting firm is organizing a 1 day Customer Service Appreciation Course to equip participants with the necessary skills to deliver exceptional customer service.

COURSE CONTENT:
· What is Customer Service
· Types of Customers
· Customer Service Principles
· Benefits of excellent customer service
· Listening and Questioning Skills
· 7 C’s of Customer Service
· Handling Irate Customers
· Turning complaints into opportunities
· Principles of Emotional Intelligence
· Effective Telephone Techniques
· Call Centre Basics
· Speed in Customer Service
· Service Recovery
· Customer Service Measurement


FOR WHOM:
· Marketing Executives
· Customer Service Representatives
· Client Service Executives
· Call Centre Agents
· Receptionists
· New entrants into Customer Service positions
· Those seeking a career in Customer Service
· Enterpreneurs
· Business Managers
· Every one that deals with customers, either internal or external, face- to- face or over the phone.

TRAINING METHODOLOGY: Training will be delivered via lectures supported by video sessions, group discussions, case study analysis and role plays.
DATE: Saturday, 18th June, 2011
TIME: 8am- 5pm
VENUE: CONFERENCE SUPPORT SERVICE LTD, TRAINING ROOM
2nd Floor, Lagos Chambers of Commerce & Industry ( LCCI)
Conference & Exhibition Centre, Bola Tinubu Way,
Besides Marwa/MKO Garden, Alausa, Ikeja, Lagos.

FEE: N13,500 per participant for bookings before training date. N15,000 per participant at the training venue. This is to cover course materials, tea/snacks, lunch & certificate.
Payment is to be made at the training venue.
PRE-REGISTRATION: To book a seat send an email to [email protected] or [email protected] , or sms to 08190464824 and indicate your name and phone number.

LIMITED SEATS AVAILABLE