As Examinations/Customer Service Assistant the post holder will be line managed by the Exams Services Manager and will be expected to provide services that support British Council examination candidates.
Job Title: Examinations/ Customer Service Assistant
Job Type: Full Time
Job Location: Abuja
Job Field: Customer Care
Job Desciption
Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test/examination administration duties. This includes exams data entry, post despatch, assisting with session planning/implementation and examination invigilation.
Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.
Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.
APPLY HERE
Application Deadline: 23rd June, 2014.
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