Customer Service Job at British Council

As Examinations/Customer Service Assistant the post holder will be line managed by the Exams Services Manager and will be expected to provide services that support British Council examination candidates.


Job Title: Examinations/ Customer Service Assistant

Job Type: Full Time
Job Location: Abuja
Job Field: Customer Care

Job Desciption

Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test/examination administration duties. This includes exams data entry, post despatch, assisting with session planning/implementation and examination invigilation.

Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.


Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.


Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.


APPLY HERE

Application Deadline: 23rd June, 2014.