Minimum Qualification Degree, HND, OND, NCE
Required Experience Entry Level
Application Deadline 1 weeks from now
An Information Technology firm in Lagos require the service of young, dynamic and qualified person to fill this position
Responsibilities:
- Expected to be on the front desk
- To answer incoming telephone enquiries and switchboard calls and respond to requests for information received by e-mail, fax, SMS or voice mail.
- To initiate outgoing calls in accordance with procedure, assist with outbound calling campaigns and encourage customer feedback in order to improve council services.
- To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.
- To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.
- To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
- To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.
- To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.
- To liaise with other departmental staff, partner organisations and external service providers
- To be able to quickly identify situations requiring specialist information and direct customers appropriately
- To provide general administrative support such as mailing, faxing, photocopying, information storage and printing.
- To maintain an awareness of all relevant service developments and participate in all aspects of training, proactively seeking opportunities for learning and self - development so as to improve effectiveness and efficiency of service delivery.
Qualifications and Requirements:
- Minimum of a degree in related field
- Must be able to speak fluent English
- Must be friendly and smart
- Ability to work under pressure
Interested Individual should forward their CV to [email protected] for consideration.