Customer Care

Minimum Qualification Degree, HND, OND, NCE

Required Experience Entry Level
Application Deadline 1 weeks from now

An Information Technology firm in Lagos require the service of young, dynamic and qualified person to fill this position

Responsibilities:

Expected to be on the front desk

To answer incoming telephone enquiries and switchboard calls and respond to requests for information received by e-mail, fax, SMS or voice mail.

To initiate outgoing calls in accordance with procedure, assist with outbound calling campaigns and encourage customer feedback in order to improve council services.

To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.

To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.

To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.

To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.

To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.

To liaise with other departmental staff, partner organisations and external service providers

To be able to quickly identify situations requiring specialist information and direct customers appropriately

To provide general administrative support such as mailing, faxing, photocopying, information storage and printing.

To maintain an awareness of all relevant service developments and participate in all aspects of training, proactively seeking opportunities for learning and self - development so as to improve effectiveness and efficiency of service delivery.

Qualifications and Requirements:

Minimum of a degree in related field

Must be able to speak fluent English

Must be friendly and smart

Ability to work under pressure

Interested Individual should forward their CV to [email protected] for consideration.