Vacancies In Etisalat Telecoms Lagos, Thursday 19, July 2012
HEAD-QUALITY ASSURANCE AND TRAINING
DIVISION: CUSTOMER CARE
REPORTS TO: DIRECTOR-CUSTOMER CARE

JOB SUMMARY:
Develop and deliver training & quality assurance strategy across Contact Centre & all Customer Care support operations, including frontline sales Develop implement and maintain quality programmes and activities primarily within Contact Centre but also across all Customer Care functionsEnsure continuous improvement and advancement in key organizational development areas of Contact Centre staff in overall operational performance as measured by KPIs

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