JOB DESCRIPTION

JOB TITLE STUDIO ATTENDANT/BEAUTY MAKE UP ARTISTE
SUPERVISOR’S NAME/POST
  • STUDIO MANAGER
DETAILS OF SUBORDINATES
  • NIL
KEY ROLES & RESPONSIBILITIES
  • Customer Relation Management
  • Stock Management
  • Brand Strategist
BRIEF DESCRIPTION RESPONSIBILITIES
  • Manage and resolve consumables stock and customer issues in HOT.
  • Co-ordinate the activities in HOT and ensure issues are resolved and reported appropriately.
  • Ensure accurate documentation of makeup sessions and sales.
  • Ensure timely, accurate and complete documentation and filing of all HOT transactions and other requisite information; escalate issues where necessary.
  • Ensure the HOT studio is kept clean, conducive and customer-friendly at all times
  • Assist in ensuring timely delivery of services to customers.
  • Ensure appropriate customer billings, collection and revenue remittance.
  • Execute plans as approved and perform other duties as assigned by the Studio Manager.
KPIs
  • Quality of service
  • Customer perception
  • Customer satisfaction index
  • Customer retention rate
  • Attainment of work plans and programmes.
  • Quality of technical knowledge for decision making.
  • Efficient and effective allocation of resources
  • Number of flaws resulting from non-adherence to standards
JOB ATTRIBUTES
  • 100% confidentiality of patients information

  • 100% ready to respond to clients queries and enquiries
  • Attention to details
  • Able to function effectively and efficiently in a team
  • Strong inter-personal and customer relationship skills
  • Able to work under pressure
  • Understanding of customers’ reactions and be diplomatic in attending to them.
  • Able to work under pressure
  • Have a good and adorable appearance/personality
  • Very good understanding of Beauty and make-up industry


INTERESTED APPLICANT SHOULD SEND CV+APP TO [email protected] or [email protected]
APPLICATION CLOSES ONE WEEK FROM TODAY.