Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

JOB TITLE: REGIONAL AGENT MANAGER
Type: Full-time
Experience: Mid-Senior level
Functions: Marketing
Industries: Telecommunications
Job ID: 5392713 Job Description

Agent Network Management Foundation Skill.


  • Understanding market sizing as to number of Agents adequate to serve a region
  • Identification, selection and ‘flag-off’ of a new agent, dealer/aggregator in line with agreed parameters
  • Territory allocation process.


Planning and Achieving Target.


  • Insight generation to understand mobile financial services (MFS) growth drivers.
  • Planning his/her month/week/day to achieve sales targets e.g. # of new agents, # of active agents, float levels.
  • Train and coach Field Force on the Standard Sales Call ways.
  • Classification of outlets into A,B, C according to customers acquisition and transaction volume in the region
  • Ensuring adequate market coverage in his/her region.
  • Ensure movement of float through the network.
  • Understand and demonstrate the standard sales call.
  • Fill, file and analyze a daily/weekly sales report.


Manage Dealer/Aggregator and Agent network


  • Identify and enlist new outlets in the region and extend the involvement of the existing outlet owners into new areas in the region
  • Ensure Dealers/Aggregators and Agents are made aware of, and trained in m-commerce functionalities to adequately support m-commerce in the region
  • Identify gaps and corrective measures on agent coverage within the country to ensure a quality agent network
  • Monitor agent performance and take necessary action to ensure targets are constantly met
  • Develop a Beat Plan to guide visitation
  • Understand the Region so as to recommend appropriate Beat Plan for the Region and for use by Field Force.
  • Regular market visit to assess effectiveness of Agents and meeting of set KPIs
  • Identify gaps in Agents coverage and operations and proffer corrective measures to ensure quality of our Agent network
  • Ensure that Agent outlets for e-money deposits and cash in store are adequate to meet our customers’ needs


Market visibility


  • Ensuring prominent visibility of m-money powered by Airtel to drive retail outlet ease of identification.
  • Ensure current, clean and clear POS materials displayed in and out of the outlets.
  • Compliance and Management of Dealers/Aggregators
  • Ensure compliance of acquired Dealers/Aggregators and Agents with the Regulatory Framework
  • Ensure 100% compliance of Dealers/Aggregators and Agents with contractual agreement in place
  • Good understanding of the Mobile Payment Regulatory Framework in Nigeria
  • Good understanding of Mobile Payment AML Policy by our partnered MMO (where it does exist)
  • Crisp understanding of Dealer/Aggregator and Agent On-boarding KYC Policy and Process.
  • Understand the other Airtel Agent Network Compliance Policies.
  • Communicate to Dealers/Aggregators and Agents on issues of non-compliance, irregularities and corrective measures

New Project Launch

Effectively drive and manage target driven initiatives and projects


  • Dealer/Aggregators
  • Training of TSMs, MIT (where applicable), Aggregators and Agents (at the initial stage)
  • Complaints and issues resolution
  • Retails Outlets
  • Transaction volumes (counts)


Industry Awareness/Competition Intelligence


  • To effectively report competitor activities within assigned region and Dealers/Aggregators communities
  • To immediately address or escalate any unusual competitor activity and Agent Network support that may be a threat to performance of the business
  • Track on-going initiatives in Market and make available for decision making
  • Intelligence gathering on any competitor activity within the state and ensure adequate counter on such activities


Desired Skills & Experience


  • Aggressive but pleasant personality.
  • Attention to details, Personal motivation and alertness, High quality work deadlines
  • Team Player, Adaptable, Initiative, Customer focused
  • Tenacity, Stress Tolerance, Persuasive, Passionate about work
  • Effective Communicator and a very good business orientation
  • Ability to effectively handle and motivate a team, agents to attain business objects
  • Ownership and commitment, Ability to work unsupervised, Result driven


  • 3 - 5 years retail sales experience including:
    • account management on medium/large accounts or accounts of strategic importance
    • Retail Sales environment – essential
    • Financial – desirable, but not a requirement



  • Bachelor’s Degree preferably in Sales, Marketing or Related Business Field from a reputable University; an MBA is an added advantage

Skill/Functional requirement


  • Time management, Planning and Organizing
  • Excellent written and verbal communication
  • Good Presentation skills and ability to create spreadsheets and interpret data
  • Company Description
  • Decision making, Analytical, Negotiation, Problem solving
  • People Management, good Interpersonal skills

Application DEADLINE: 19th April, 2013

How to Apply
Interested and quakified candidates should:
click here to apply online