Chips Bits & Bytes Limited is a company registered in Nigeria, with the sole aim of providing first class services in the following areas: Systems Integration, Engineering, Power Solution (Inverter), Networking, sales and Software Development.
We are recruiting for the position below
Job Position: Customer Service / Front Desk Officer
Location: Lagos, Nigeria
Responsibilities
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Ensures knowledge of staff movements in and out of organization
- General administrative and clerical support
- Prepare letters and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Organize meetings Copied: www..com
- Tidy and maintain the reception area
- Should be very much familiar with MS Office and Internet.
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verification
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
Qualifications and Skills
- B.Sc or HND in relevant discipline
- 3 – 4 years minimum experience in related field is required
- Must be a FEMALE Copied: www..com
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- knowledge of computers and relevant software applications
- Ability to type.
- Knowledge of administrative and clerical procedures
- Numeric, oral and written language applications
- Product knowledge.
Key Competencies
- Interpersonal skills
- Communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance.
Application Closing Date
22nd April, 2013
Click here to apply
Customer Service / Front Desk Officers at Chips, Bits & Bytes Limited