Customer Service / Front Desk Officers at Chips, Bits & Bytes Limited

Chips Bits & Bytes Limited is a company registered in Nigeria, with the sole aim of providing first class services in the following areas: Systems Integration, Engineering, Power Solution (Inverter), Networking, sales and Software Development.
We are recruiting for the position below
Job Position: Customer Service / Front Desk Officer
Location: Lagos, Nigeria
Responsibilities

Provide information to callers
Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers
Ensures knowledge of staff movements in and out of organization
General administrative and clerical support
Prepare letters and documents
Receive and sort mail and deliveries
Schedule appointments
Maintain appointment diary either manually or electronically
Organize meetings Copied: www..com
Tidy and maintain the reception area
Should be very much familiar with MS Office and Internet.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verification
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer time frames
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process.

Qualifications and Skills

B.Sc or HND in relevant discipline
3 – 4 years minimum experience in related field is required
Must be a FEMALE Copied: www..com
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of computers and relevant software applications
Ability to type.
Knowledge of administrative and clerical procedures
Numeric, oral and written language applications
Product knowledge.

Key Competencies

Interpersonal skills
Communication skills – verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance.

Application Closing Date
22nd April, 2013

Click here to apply