Sigma Qualitas
 Date Posted: September 22nd 2011
 Location: Lagos, Nigeria
 Closing Date: September 24th 2011 But You Can still Apply
 Email CV to: [email protected]
Vacancies:
1. Parts Assistant – Asaba & Abuja
2. Job Controller – Lagos
3. Service Advisor –Lagos & Abuja
4. Customer Service Officer – Lagos & Abuja
5. Technicians – Lagos & Asaba
6. Service Engineer (Electrical/Mechanical) – Air Compressors and Dryers – Lagos, Kano & Port Harcourt
7. Sales Engineer –Generator –Lagos, Kano & Port Harcourt
8. Senior Sales Engineer – Compressor – Lagos, Kano & Port Harcourt

Required with your submitted CV are the following; Your current earning information, which you must be
able to back up with an offer letter or bank statement and your DOB.
Kindly note that we need the subject matter of your response to contain the Job Title you are interested in,
your contact details should contain active phone numbers and email addresses.
Please note short listing is based on the requirements in the given job descriptions below such as;
qualifications required, years of experience, technology and industry exposure.
Please review you CV every time you make a submission, one CV does not fit all jobs. Also changes in earnings
and certification should be updated.
Requirement NB:
Years of experience refers to MINIMUM Post NYSC years of experience.
Post Graduate Degrees, Certifications and Training are of advantage.
Skills & Experience:
Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail,
Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised,
Team Oriented, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service
Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People
Management and Negotiation skills. Tact, awareness, analytical and multitasking abilities.


1.Parts Assistant – Asaba & Abuja

Responsibilities:

Responsible to facilitate and establish volume automotive dealership with customers
 Issue parts to the workshop.
 Issue parts to the cash sales customers.
 Receive parts supply and raise discrepancy list in the case of shortages.
 Carry out proper record keeping and adequate security of the parts.
 Ensure smooth transfer of parts to the branches.
 Any other duties that may be assigned.

Job requirements
Minimum Qualification: OND in relevant field from a reputable institution, minimum of 3 years experience in
similar function. Experience in an automobile company will be an added advantage.

1. PROVEN KNOWLEDGE OF Automotive industry.
2. Good aptitude in workshop work flow/operations.
3. Computer literacy
4. Good, clear handwriting skill.

2.Job Controller –Lagos

Responsibilities:

 Record all repair orders onto dispatch log and determine the repair time required.
 Lagos
 Keeping Service Advisors informed when no more work can be taken based on available hours.
 Maintain accurate time keeping records by ensuring all Technicians clocked on and off all repair
orders and day cards.
 Keep Service Advisors informed of job delays and or additional work required.
Job requirements
Minimum Qualification: OND in relevant field from a reputable institution, minimum of three years
experience in similar function.
1. PROVEN KNOWLEDGE OF Automotive industry.
2. Good aptitude in workshop work flow/operations.
3. Computer literacy
4. Good, clear handwriting skill.
5. Must be conversant with basic arithmetic calculations.
6. Ability to manage manpower in the Workshop


3.Service Advisor – Lagos & Abuja

Responsibilities:
Responsible for working as part of a team delivering a first class, professional customer service, using a range
of communication methods, to ensure that where possible customer enquiries, payments and complaints are
resolved at the first point of contact.
 Clear identification of customer’s needs and accurate repair order preparation towards ensuring
speedy maintenance and repair.
 Utilizing the service appointment system to maximize the facility and manpower capacity.
 Providing clear cost estimates and keeps customers informed of work progress.
 To actively promote the benefits of dealers’ service and parts departments to all customers.
 Taking all necessary actions to resolve customer complaints in the shortest possible time.
 Ensure customers vehicle are clean and ready for delivery according to promised time.
 Proper documentation
 Working with other managers to optimize service shop utilization.

Job requirements
Minimum qualification OND or its equivalent in Mechanical/Automobile engineering discipline plus a
minimum of 3 years working experience in Automobile Engineering field.
1. Proven customer relations skills both in person and over telephone
2. Proven ability to communicate and determine customer’s needs and sell the dealership’s parts and
services.
3. Basic Automobile knowledge and experience
4. Good communication skills (listening and questioning)
5. Good time management skills

4.Customer Service Officer – Lagos & Abuja

Responsibilities:
Responsible for customers to providing them with information and inquiries; in addition, dealing and help
resolve any customer complaints.
 Carry out Maintenance Reminders in line with required standard
 Collation of new customers from sales department on a regular basis
 Service expansion through acquisition of new service customers
 Collate all online appointments bookings from emails & websites
 Full participation in all relevant campaigns
 Weekly reporting of job functions

Job requirements
Minimum Qualification: A good first degree or its equivalent in relevant field plus a minimum of 2 years
working experience in similar function, automobile experience will be an added advantage.
1. Good education and analytical skill
2. Proficiency in the use of computer operations and relevant soft wares
3. Excellent interpersonal skills
4. Commitment to Continuous Improvement
5. Personal and Work Ethics
6. An understanding of relevant policies and procedures
7. Personal on-going development
8. Time management and personal effectiveness skill



5.Technicians – Lagos & Asaba

Job Responsibilities

Responsible for executing all major, minor repairs on equipment and utility systems in the organization.
 Ensure all customers requests on the repair order are completed to a high quality standard.
 Strive to complete all repair orders within the allocated time.
 Identify and advise the Foreman of any additional repair items found.
 Do the job right the first time all the time.

Job Requirements

Minimum Qualification: WAEC Tech, NABTEB, OND. Plus Trade Test Grade 1,2,3 In Mechanical
Engineering/Motor Vehicle.
1. Ability to work on all units and systems of Toyota vehicles

6.Service Engineer (Electrical/Mechanical) Lagos, Kano & Port Harcourt

Job Responsibilities

Analyzes review and inspection findings to determine source of problem, and recommends repair,
replacement, or other corrective action as well as coordinate problem resolution with engineering, customer
service, and other personnel to expedite repairs
 Effectively communicate skills to engage the customer and start the service experience
 Ensure proper managing of the initial call from the customer
 Thorough understanding of the Ticketmaster program
 Knowledge of which files to ask for, from the customer, to effectively diagnose the service
 requirement
 Engagement required for any missed SLA (Service Level Agreement)
 Effective 'debrief' and reporting of service call for future enhancements
 Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.
 Coordinate parts and engineer schedules to ensure that SLA is met
 Follow up with customer regarding outstanding issues
 Research customer service entitlement as per the Entitlement Procedure
 Track inbound and outbound call metrics as required in order to collect customer service delivery
metrics necessary for effective capacity planning
 Collect, collate and develop customer service delivery key performance indicator metric reports as
required

Job Requirements

1. A good first degree or its equivalent in Mechanical/Electrical engineering discipline
2. Good hands on experience in maintenance & trouble shooting of Atlas Copco make Air Compressors
(Portable, Industrial & Oil free) and Air dryers
3. Good communication skills and good driving skills is very essential
4. Strictly, please do not apply if you are not meeting the above requirements

7.Sales Engineer – Generator Lagos, Kano & Port Harcourt

Job Responsibilities

Responsible for combining technical knowledge with sales skills; the balance depends on the level of technical
knowledge and understanding you'll need to sell the product you're offering and to respond to clients'
queries.
 Searching for new clients who could benefit from your products in your designated region.
 Travelling to visit potential clients.
 Establishing new, and maintaining existing, long-term relationships with customers.
 Managing and interpreting customer requirements.
 Persuading clients that a product or service will best satisfy their needs.
 Calculating client quotations.
 Negotiating tender and contract terms.
 Negotiating and closing sales by agreeing terms and conditions.
 Offering after-sales support services.
 Administering client accounts.
 Analysing costs and sales.
 Preparing reports for head office.
 Meeting regular sales targets.
 Recording and maintaining client contact data.
 Co-ordinating sales projects.
 Supporting marketing by attending trade shows, conferences and other marketing events.
 Making technical presentations and demonstrating how a product will meet client needs.
 Providing pre-sales technical assistance and product education.
 Liaising with other members of the sales team and other technical experts;
 Solving client problems.
 Helping in the design of custom-made products.

Job Requirements

1. A good first class degree in Engineering or its equivalent in a reputable institution Technical
Experience
2. Technical Marketing/Sales Experience of Industrial equipment preferably on Air Compressors,
Forklifts, Pallet Trucks, Generators and Spare Parts.
3. Should have a clear understanding about market and the locations of the industries.
4. Good communication skills and good driving skills is very essential
5. Strictly, please do not apply if you are not meeting the above requirements

8.Senior Sales Engineer - Compressor – Lagos, Kano & Port Harcourt

Job Responsibilities

Provide technical direction in support of sales activities. This person is a customer-focused technical
professional who provides high level pre-sales support and guidance to customers and collaborates with Sales
Executives and partners to recommend and develop appropriate customer solution offerings.
 This is a consultative pre/post-sales role where you will be working with the sales teams to
present and demonstrate advanced product features and benefits and future product
direction to customers and partners
 Conduct detailed customer requirements, discovery and analysis
 Refine and research technical requirements of the opportunity
 Propose and design technical solutions which include creative prototypes and proof of concept
 Act as an interface between the Sales organization and technical staff for product
management and development
 Work closely with Briscoe engineering on customer requirements and new product direction
 Work closely with customers in the design and implementation/integration of Briscoe
products
 Deliver web based training sessions to clients
 Promote new and innovative approaches to addressing business challenges and problems
 Maintain a broad-level of knowledge of industry trends and how Briscoe products add value
 Set and manage expectations with senior stakeholders and team members
 Respond to technical, security and functionality related RFP questions
 Perform other duties and projects as assigned

Job Requirements

A good first degree in Engineering or its equivalent in a reputable institution with minimum of 5 years
sales experience
1. A good first class degree in Engineering or its equivalent in a reputable institution Technical Experience
2. Target Oriented Environment, Quick and smart decision making skills, Value based selling skills
3. Should have a clear understanding about market and the locations of the industries.
4. Basic knowledge on logistics and supply chain management is an added advantage.
5. This position needs a intensive travelling and market coverage
6. Good communication skills and good driving skills is very essential
7. Strictly, please do not apply if you are not meeting the above requirements