A reputable engineering firm in Port Harcourt is seeking a qualified individual to fill the position of Network Engineer.
Responsibilities
- Provide support for off-the-shelf, customized or in-house developed applications within SLA time frame.
- Ability to effectively and professional communicate with management, staff, and customers.
- Strong ability to assess complex situations, set priorities, and implement action plans.
- Participate in planning, designing, evaluation and installation of software upgrades.
- Maintain/modify developed applications and corresponding documentation based on the changing user requirements.
- Reporting (developing reports from existing applications based on user requirements).
- Off-the-shelf application testing and drafting /Validating user and maintenance documentation for service delivery teams.
- Provide support, maintenance, and troubleshooting of software in accordance with company polices.
- Establish and maintain effective professional working relations with coworkers and clients.
- Provides regular feedback on software/application performance, both in general an against specific service levels.
- Ensures security standards and polices are strictly upheld.
- Manages a continuous service availability improvement process through system optimization and exploitation.
- Check for System Speed.
- Determine time to install, update, upgrade software before release.
- Documentation of all old & new packages.
- Determine Compatibility with the Operating system.
- Determine Flexibility of the new package with old one.
- Ensures compliance with company corporate and local IT policies procedure and architecture and application and integration of new company initiatives.
- Ensures Service Level Agreement (SLA) is fulfilled satisfactorily.
- Exceeding customer’s expectation in fulfilling Service Level Agreement satisfactorily.
- Fault location, troubleshooting and resolution.
- Testing of round trip response times (weekly).
- Documentation of faults resolution.
- Doing such other things as may from time to time be directed and assigned by our client.
- Weekly reporting as desired by our client.
- Maintain and observe Health, Safety and environment policies and procedures in the course of discharge of your duty.
- Ensure the confidentiality and secrecy of all data under your care and trust in the execution of this project.
Qualifications
- A bachelors’ degree in Engineering/Science, with not below Second Class lower grade. A Masters Degree with specialization in Computer Engineering/Science will be an added advantage.
- 5-10 Experience in a similar position with ability to motivate and provide leadership to the Engineering team.
- Must have a CCNA/MSCE Certification.
- Effectively utilize sales-related information technology applications (PowerPoint, Excel/Word/Access).
For more information, visit www.brentconsulting.com