Topic: Vacancies it service provider, aviation, oil and gas:

1.DEPOT ENGINEER2.OPERATIONS DIRECTOR3.HEAD OF FLIGHT OPERATIONS/CHIEF PILOT4.HEAD OF SAFETY-QUALITY AUDITOR5.HEAD OF ENGINEERING AND MAINTENANCE6.SAFETY-QA MANAGER FLIGHT OPERATIONS7.HEAD OF AIRPORT CUSTOMER SERVICE8.FLIGHT ATTENDANT MANAGER9.PROACTIVE MANAGEMENT SPECIALISTPlease read the first page of the attached file before responding to this advert. Please circulate! All candidates for the list positions MUST have relevant work experience, pay specific attention to the following details in the given job description; qualifications required, years of experience, technology and industry exposure.




 Date Posted: Thursday 5th December 2013
 Location: Lagos, Nigeria
 Closing Date: Monday 8th December 2013
 Email CV to: [email protected]
VACANCIES IT SERVICE PROVIDER, AVIATION, OIL AND GAS:


Required with your submitted CV are the following; Your current earning information, which you must be
able to back up with an offer letter or bank statement and your DOB.
Kindly note that we need the subject matter of your response to contain the Job Title you are interested in,
any response that its subject matter contains “My CV or My Resume” in quote cannot be treated.
Your contact details should contain active phone numbers and email addresses.
Please note short listing is based on the requirements in the given job descriptions below such as;
qualifications required, years of experience, technology and industry exposure.
Please review your CV every time you make a submission, one CV does not fit all jobs. Also changes in
earnings and certification should be updated.




DEPOT ENGINEER
Core Job Functions / Responsibility:
This role plans and coordinates activities involved in the maintenance and repair of equipment and facilities. The Depot
Engineer is expected to build a relationship with all Internal Customers and External Customers. He will report directly to
the Electrical Maintenance Supervisor and Mechanical Supervisor.
Primary activities
 Coordinates maintenance operations on the Depot’s equipment and facilities.
 Liaises with electricians, mechanical fitters, Gantry supervisor, and external maintenance workers for the quarterly
servicing of the entire Depot.
 Coordinates daily maintenance checks on the meter/loading equipment and other facilities in the loading area.
 Conducts checks to ensure compliance with the HSE rules and regulations in the use of equipment and facilities
 Prepares bids/fill requisition forms for equipment, installation, labour, materials and other related costs.
 Works with HSE to ensure that fire systems/gadgets are functioning properly.
 Maintains check list of daily operations of all equipment and advises staff on the proper use of equipment to avoid
breakdown and reduce repairs.
 Liaises with Administration officers for the payment of utility bills and purchase of fuel to ensure continuous supply
of power and water to the site and offices.
 Supervises electricians in the maintenance of the electrical fittings, generating sets and equipment in the site.
 Liaises with maintenance workers to clean out tanks before new stock arrives.
 Monitors maintenance work on the pipe fittings and water hydrants in the depot.
 Monitors maintenance and operating costs and advises Management on the annual maintenance budget.
 Maintain systems and work processes to meet internationally recognized depot maintenance standard.
 Responsible for maintenance order review- electrical and mechanical in the depot within capabilities of existing
technical staff, manpower requirement and external maintenance jobs.
 Responsible for training of technical staff, mainly on the job.
 Ensure that maintenance jobs are carried out in line with company safety policy and QA procedures.
 Coordinates all depot facilities maintenance (electrical/mechanical) jobs and insure that that all jobs are carried out
by the right personnel and with the right tool.
 Insure that an effective equipment check list is maintained in the depot.
 Decide In conjunction with his superiors on all matters related to proper execution of maintenance jobs, keep him
informed about progress of all on-going maintenance activities in the depot, and bring all maintenance jobs that in
line to standard practice to the attention of his superior.
 Monitor closely all Safety equipment – pumps, monitors, hydrants and all safety associated equipment /gadgets are
in top shape at all times.
 Assist the depot manager in dealing with technical issues brought to the latter’s attention.
 Evaluate material and service parts need and prepare a budget for management evaluation.
 Source maintenance materials and service parts at a competitive rate and in line with the group purchasing policy.
 Issue Incident report, non-conformance, and queries and monitor their corrective actions.
 Prepare and organize maintenance related activities according to management stated policies and objectives.
 Contribute to the depot effort to maintain a first class service to clients.
 Work with HSE to insure safety gadgets are in top shape and maintained regularly.
 Supervise the electricians and ensure all electrical maintenance jobs including servicing of the Generator sets are
carried out in the best way.
 Supervise shore tanks, valves, lines, pumps, gantry fitting etc. are maintained regularly.
 Jointly with his superior identify essential spare parts for stocking and advise management the best rate for annual
cost provision


Job Requirements and Skills
Graduate Qualifications: HND/BSC in Electrical or Mechanical Engineering REQUIRED.
Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
Experience: 6 to 7 years relevant experience with at least 5 years in a supervisory role in the maintenance unit in downstream Oil and
Gas REQUIRED.
Certifications and Training Requirements: Certification in Engineering is REQUIRED.
Key Skills:
 Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised,
Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership,
High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship
Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior
Analytical
 Technical skills for the maintenance and repair of fire apparatus, equipment and vehicles
 Excellent driving skills.
 Technical skills for the maintenance of petroleum tank farms
 Ability to work for extended hours and within shifting schedules.
 Ability to work with speed under pressure/within tight timeframes.
 Health and Safety culture.
 Good communication skills.
 Good people management skills
 Negotiation skills.
 Manual dexterity
 Must be proactive and capable of thinking on his feet
 Be giving on the job training.
 Location: Abuja



OPERATIONS DIRECTOR
Core Job Functions / Responsibility:
The Operations Director shall provide strategic leadership and management of the activities, operations, and personnel of the Airline.
Establish and achieve the company's goals and objectives. Maintain the highest level of safety, service and standards for operating an
Airbus 319 under Federal Aviation Regulations.
Primary activities
 Lead the Operations department of a new low cost airline;
 Rapidly enhance and focus the Operations team, including working closely with CEO and other directors, to develop an
operations set-up that delivers an efficient, safe and secure, high utilisation airline operation. Includes establishing criteria for
the recruitment of further operations staff;
 Responsible for the punctuality of the airline;
 Through his direct reports, provision of aircraft, crews, support functions to satisfy network requirements and to provide a safe
operation;
 Maintenance and compliance of the Airline’s Air Operators Certificate;
 Develop and enhance existing safety, security and quality assurance structures for Flight Operations, Engineering and Airport
Services;
 Conversion of the Company’s Operations Manual Suite into one matching best practice LCCs; secure necessary regulatory
approvals;
 With CEO, FD and advisors, develop and implement aircraft fleet strategy;
 Lead identification, negotiation and set-up of key supplier relationships including Engineering, Catering, Fuel and other aircraft
services;
 Work with sister airlines to maximise group synergies where appropriate;
 Develop and ensure achievement of operations budgets including close co-ordination of activity with other key departments
where appropriate;
 Responsible for selecting, implementing and developing Operations technological infrastructure including crew deployment and
reporting.
Job Requirements and Skills
Graduate Qualifications: A first degree or equivalent in a technical discipline such as Safety or Aerospace/ Mechanical/Electrical
engineering REQUIRED.
Qualifications: LCC expatriate considered given the specialised nature of the role would be of ADVANTAGE.
Experience: A minimum of 15 years’ experience, probably mid 30s to 40’s, with operations supervisory or managerial experience in a
company with large aircraft within the last 6 years ESSENTIAL.
Certifications and Training Requirements: Airline inclined Certification would be of ADVANTAGE.
Key Skills:
 Fluent written, spoken and reading capability in English
 The ideal candidate will have demonstrated a successful track record in a senior airline operational role, ideally including
responsibility for flight crew or airline operations or engineering;
 Successful start-up experience preferred;
 He will have delivered against aggressive growth targets in a challenging, fast changing environment;
 Demonstrable experience in initiating and driving to successful conclusion cost saving and profit improvement initiatives;
recruiting and establishing a high calibre operations department; establishing operations policies and procedures
appropriate to a safe and secure airline;
 High energy, results driven and a strong people person
 Highly motivated by success, but a team player
 Excellent communication skills with experience of working with people at all levels
 Strong negotiating skills
 Self-starter
 Gets things done
 Cost and safety focused
 Able to manage a variety of operational departments
 IT and web literate
 Willingness to travel
 Location: Abuja



HEAD OF FLIGHT OPERATIONS/CHIEF PILOT
Core Job Functions / Responsibility:
The Head Flight Operations/Chief Pilot must be adequately qualified and acceptable to the NCAA. The Head Flight Operations/Chief
Pilot is responsible to the Chief Executive Officer and their department is audited by the Safety Manager.
The Head Flight Operations/Chief Pilot manages various facets of the operational side within the Organization. However, its primary
responsibility is to ensure safe, legal and efficient operation of the airline’s aircraft. This includes training and scheduling of Flight Deck
Crew to ensure that they meet all licensing and regulatory requirements and can execute high-quality operation in a safe, efficient and
customer-friendly manner. The Head Flight Operation plays a key role in the recruitment of new Flight Deck Crew; he will be
responsible for the navigation and technical sections that are in charge of effective surveying of all new routes and making available all
navigation, performance and other necessary operational data to flight crew, to ensure safe air and ground operations. Investigating,
monitoring and disseminating information on all accidents, incidents and other occurrences involving airline’s aircraft within the scope
of this function.
Primary activities
 Safe, efficient and compliant line operations in accordance with CAA regulations;
 Information reporting as appropriate to the Director of Operations;
 CAA liaison and direction;
 Monitoring of the Training and Checking Organisation;
 Liaison with the Engineering division;
 Liaison with Airports department;
 Supervision of the Cabin Crew Department;
 The supervision of, by delegation, to the Performance / Navigation /and Flight Planning Officer, flight and route planning data
and information to flight crews;
 Ensuring by delegation, to the Performance / Navigation and Flight Planning officer, compliance with specific loading
procedures;
 Maintenance of the Flight Operations Manual Suite;
 Ensuring a complete and up to date reference library is available to crew;
 Control of Operations Notices so as to keep flight crew and other relevant staff advised off all operational requirements;
 Ensuring quality control of all aircraft approved flight manuals and documentation, including the monitoring and distribution of
all revision and amendments;
 Ensuring that every flight is conducted in accordance, with the term, conditions and limitations of the company’s relevant
insurance policies;
 Checking all incidents, accidents, occurrence reports and informing CAA and any other appropriate person, organizations as
necessary;
 Selection and recruitment of flight crew;
 Supervision of crew planning and scheduling to insure that rosters are planned and executed as safely and efficiently as possible;
 May be required to fly line flights as a Captain on a limited basis;
 Exercising disciplinary authority over all flight personnel.
Job Requirements and Skills
Graduate Qualifications: A first degree or equivalent in a technical discipline such as Safety or Aerospace/ Mechanical/Electrical
engineering REQUIRED.
Experience: A minimum of 10-15 Years operating experience as Pilot in Command ESSENTIAL.
Certifications and Training Requirements: Airline inclined Certification would be of ADVANTAGE.



Key Skills:
 Airline Transport Pilots License preferred
 Strong commitment to safety
 Experience managing large pilot groups as Chief Pilot or training Captain
 Low cost ethos while ensuring safety and security of flight operations
 Energy and enthusiasm
 Demonstrable can-do attitude
 Self starter
 Team player
 Enjoys and embraces change
 Strong interpersonal skills
 Excellent communicator and motivator for the pilot community and broader company
 Strong English language skills
 Experience working in a multicultural environment
 Location: Abuja




HEAD OF SAFETY-QUALITY AUDITOR
Core Job Functions / Responsibility:
The Head of Safety will lead our safety team and ensure safety in all of our operations. This position will operate as part of the
Leadership Team, and will coordinate and integrate senior level engineering concepts, as well as oversee industrial safety. This role will
partner with our Production, Engineering, Supply Chain and Quality teams to implement strategies and programs that drive safe
operations and systems, creating policies, operating models, metrics and processes to enable our business to deliver the safest
workplace and product possible.
The Head of Safety is directly responsible to the Chief Executive Officer and the NCAA.
.
Primary activities
 Management of an on going audit program covering the full range of Company activity in Flight Operations, Engineering and
Airport Services;
 Development of an annual program of Safety & QA audits in conjunction with the Director of Operations;
 Management of the audit plan;
 Amendments to policy regarding the level and scope of an audit;
 Oversight of the preparation of audit reports including corrective action requirements and recommendations for further
action;
 Determining the level of confidentiality regarding audit findings;
 Prepare reports for the Director of Operations on matters associated with the audit reports, quality assurance, compliance,
engineering and maintenance and/or improvements of Company standards;
 Oversight of audit data security and integrity;
 Liaise with the Civil Aviation Authority;
 Maintenance of the Company Compliance Statement;
 Review and implementation as required of regulatory changes;
 Review and approval of all Operational Documentation amendments to ensure compliance prior to distribution;
 Facilitation of third-party audits,
 Trend analysis and audit system health check;
 Maintenance of the Compliance & Quality Assurance Audit Procedures Manual (or equivalent);
 Report findings to the Operational Review Committee;
 Allocation of resources for the conduct of combined operational audits and audits utilising outside resources.
 Management of an on going airline security program covering the full range of Company activity.
 Development of an annual program of security audits in conjunction with the Director of Operations;
 Management of the security audit plan;
 Facilitate security passes for Company Personnel and air side security access for air crew;
 Amendments to policy regarding the level and scope of a security audit;
 Oversight of the preparation of security audit reports including corrective action requirements and recommendations for
further action;
 Determining the level of confidentiality regarding security audit findings;
 Prepare reports for the Director of Operations on security matters associated with the security audit reports, and/or
improvements of Company standards;
 Oversight of security audit data security and integrity;
 Liaise with local Police & Airport Security;
 Review and implementation as required of regulatory changes;
 Conduct Company port security assessments;
 Complete bomb threat assessments;
 Complete security threat assessments;
 Provide oversight of Company employee’s security in relation to Company operations;
 Complete Company risk analysis and assessment as required;
 Conduct security reviews of Company facilities and systems;
 Review and approval of all Security Documentation amendments to ensure compliance prior to distribution
 Report findings to the Operational Review Committee
 Manage the implementation and continual readiness of the company emergency response plan;
 Management of company security staff.
Job Requirements and Skills
Graduate Qualifications: A first degree or equivalent in a technical discipline such as Safety or Aerospace/ Mechanical/Electrical
engineering REQUIRED.
Qualifications: Lead Auditors course PREFERRED.
Experience: 10 to 15 years industry experience is ESSENTIAL.
Certifications and Training Requirements: Certified Safety Professional (CSP) of ADVANTAGE.
Key Skills:
 Intimate knowledge of global airline operating and safety and security practices;
 Previous experience in a safety or security role.
 Passionate about safety and security culture and able to establish and champion this way of working across the company;
 Able to identify and implement safety and security solutions that reflect the cost focus of LCC’s without compromising safety
& security;
 Analytical and objective, able to clearly identify and articulate issues and where appropriate practical solutions;
 Up to date on evolving aviation safety and security practices and developments;
 Enjoys being out visiting the operation/company facilities – not desk-bound.
 Location: Abuja




HEAD OF ENGINEERING AND MAINTENANCE
Core Job Functions / Responsibility:
The Head of Engineering and Maintenance is responsible for the standards and performance of the maintenance department ensuring
the highest degree of safety, quality and aircraft availability while minimizing the cost of maintenance.
The Head of Engineering and Maintenance will serve as a passionate advocate for the company’s mission and values and fully embrace
our business principles of profitable growth, client retention, world-class safety, and professional development. The Head of
Engineering and Maintenance will be a strong thought leader with a demonstrated ability to take business strategies and translate
them into effective action plans, timelines and individual goals. The Head of Engineering and Maintenance assures continued
airworthiness of all aircraft operated, managed, or repaired.
The Head of Engineering and Maintenance is directly responsible to the Chief Executive Officer and the NCAA.
Primary activities
 Full and on going compliance in respect of Engineering & Maintenance (E&M) standards and requirements necessary to
ensure a safe operating airline;
 Ensure that E&M activity is undertaken in the most cost-effective manner, identifying innovative approaches to delivering a
high level of E & M and operational performance and safety while continuously reducing cost;
 Provide guidance and advice to the Managing Director and VP Operations in respect of the E&M implications of airline
strategy;
 Ensure that E&M issues relating to Aircraft Operating Leases, including Delivery and Redelivery Conditions, are fully
identified and assertively negotiated and managed through to redelivery at minimum cost;
 Ownership and management of the aircraft maintenance plan ensuring adherence to lease requirements and external
airworthiness/safety directives;
 Ownership, update and implementation of all requirements of the company Engineering and Maintenance Manuals
 Management of the Engineering & Maintenance of aircraft entry/exit to/from the company fleet;
 Ensure full compliance by Outsourced Maintenance Suppliers with the Terms and Conditions of E & M agreements and
regulations;
 Enforce Service Level Agreements with contractors;
 Take all steps necessary to ensure on going Engineering and Maintenance compliance with maintenance of AOC
requirements;
 Ensure full and on going achievement of E & M safety and quality assurance standards, proactively and quickly addressing
any identified weaknesses
 Manage and optimise all E & M costs, in ways appropriate to LCC best practice
 Responsible for planning and maintaining the E&M budget;
 Management responsibility for all E&M staff;
 Liaise with Flight Operations Management on related issues such as the MEL and on going airworthiness and aircraft
readiness matters;
 Liaise with Airports management on ramp/aircraft turnaround related issues;
 Liaise with Operations Control to ensure an integrated and co-ordinated OCC and MCC for day of flight issues.
 Other duties as assigned.


Job Requirements and Skills
Graduate Qualifications: A first degree or equivalent in a technical discipline such as Safety or Aerospace/ Mechanical/Electrical
engineering REQUIRED.
Qualifications: Hold an FAA mechanic certificate with airframe and power plant ratings, or equivalent such as ICAO/FAA/EASA license
REQUIRED.
Experience: 15 years of Aviation and Management experience in a flight operations environment and space related operations is
ESSENTIAL.
Certifications and Training Requirements: Airline Inclined Training/Certification of ADVANTAGE.


Key Skills:
 Proficient use of Microsoft Office, Outstanding Process and Systems Documentation.
 Have not less than 10 years of experience in a position responsible for returning airplanes to service;
 Have at least 10 years of experience of maintaining large airplanes.
 Strong commercial and negotiating skills;
 Experience of managing large and complex outsourced contracts, maintaining arms-length objectivity but at the same time
being fully on top of contract deliverables and ensuring appropriate early warning systems in place to identify and address
any shortcomings that might impact safety or on-time engineering and maintenance delivery
 Thorough understanding of aircraft maintenance philosophy and practice, recognising the need for adherence to defined
policies and standards while concurrently challenging established industry practice in developing, and implementing, new
approaches.
 Confident and enthusiastic in taking responsibility for making decisions, with the experience and maturity necessary to
balance risk and opportunity.
 Ability to lead a team
 Strong communicator
 Strong English language skills
 Location: Abuja



SAFETY-QA MANAGER -FLIGHT OPERATIONS
Core Job Functions / Responsibility:
The QA Manager Flight Operations is responsible of an on-going Flight Operations audit program. He supervises all Quality Control
inspectors, the Deficiency Analyst and TODO clerks. Manages the Quality Control and Self-Inspection Programs. Performs inspections
of maintenance WorkCentre’s for compliance with maintenance policies and procedures, technical orders (TO's), etc. Manages all
safety and environmental programs for the organization.
The QA Manager Flight Operations must be adequately qualified and acceptable to the NCAA. The QA Manager Flight Operations
reports to Head of Safety, Quality Assurance and Security.
Primary activities
 The development of an annual Flight Operations program of audits in conjunction with the Head Of Safety, Quality
Assurance and Security;
 The management of the Flight Operations audit plan;
 Oversight of the preparation of Flight Operations audit reports including corrective action requirements and
recommendations for further action; and
 Entry of source data to enable trend analysis and audit system health checks.
 Budget Management
Job Requirements and Skills
Graduate Qualifications: A first degree in Engineering, Science, or Mathematics with experience in a relevant work field REQUIRED.
Qualifications: Auditors Course REQUIRED.
Experience: 10 years of LAE or Post Graduation Industry Experience & Q/SMS ESSENTIAL.
Certifications and Training Requirements: Airline Inclined Training/Certification of ADVANTAGE.
Key Skills:
 Airline Transport Pilots License;
 Intimate knowledge of global operating practices
 Must be Confident.
 Must possess Excellent technical skills, Organisational skills, Planning skills, Interpersonal skills, Communication skills,
Problem solving skills, Team working skills, IT skills, Communication skills.
 Must also have good numerical skills and an understanding of statistics.
 Must possess technical experience in Aviation Quality Assurance and experience working in an Aviation environment.
 Must be experienced in a supervisory/management position, in an aviation quality assurance, inspection/evaluation
function.
 Must be experienced performing aviation Quality Audits.
 Must be experienced managing aviation Quality Management Systems.
 Ability to work under minimal supervision.
 Self-motivated and good problem solving ability.
 Ability to travel as needed.
 Inspection methods and techniques; traditional and advanced.
 Resource and budget management.
 Location: Abuja




HEAD OF AIRPORT CUSTOMER SERVICE
Core Job Functions / Responsibility:
The Head of Airport Customer Service is responsible for all aspects of the safe, cost-effective and punctual running of the allocated
base(s) in airline operation, plus a number of satellite stations on the Airline’s network. The Head of Airport Customer Service will own
and maintain all local relationships at their nominated base(s) and satellite airports from airport and handling to state departments.
The position will ensure that the Airline has the best possible representation in the local market, and that business is conducted in
keeping with Airline and State regulations. The Head of Airport and Customer Service will ensure that all key internal stakeholders
from CEO level down are kept fully informed and are suitably represented as required on all issues concerning the local market and
operation.
The Head of Airport Customer Service will be one of the senior representatives of the Airline at the nominated locations and, as such,
will represent the Airline at a senior level on both operational and commercial matters. This position will provide support elsewhere in
the Airline’s network, at current and future locations served, as required.
The Head of Airport Customer Service must be adequately qualified and acceptable to the NCAA. He or she is responsible to the
Director of Operations.
Primary activities
1. Oversight of ground handling of all company aircraft;
2. Ensure safe and secure ground operations;
3. Design and drafting of Airport procedures;
4. Maintenance of the following manuals (or equivalent):
• Ground Handling Manual;
• Station Emergency Response Manual; and
• RAMP Manual.
5. Responsible for setup and initial running of airport operation at Base airport;
6. Negotiation and maintenance of Ground Handling Agreements;
7. Conduct assessments of airports for analysis by Network Planning;
8. Conduct financial assessment in conjunction with Commercial of various existing and proposed airports.
9. Supervision of all Airport Contractor(s);
10. Management of on time performance;
11. Management of airport-related aspects of delays/cancellations;
12. Oversight of airport customer service standards;
13. Conduct training of customer service personnel;
14. Address customer complaints;
15. Handle public relations and media enquiries;
16. Liaise with Commercial Divisions of the organisation in relation to airport sales, marketing and brand-related issues;
17. Liaise with maintenance department on related issues;
18. Management of all airport-related baggage issues;
19. Collection of airport-related ancillary revenues.


Job Requirements and Skills
Graduate Qualifications: A first degree or equivalent in a technical discipline such as Safety or Aerospace/ Mechanical/Electrical
engineering REQUIRED.
Qualifications: Previous Airport Management experience REQUIRED.
Experience: 10-15 years Airline Experience ESSENTIAL.
Certifications and Training Requirements: Airline Inclined Training/Certification of ADVANTAGE.
Key Skills:
 Proficient use of Microsoft Office, Outstanding Process and Systems Documentation.
 Cost focused, constantly seeking ways to reduce significant direct airport and airport supplier related costs
 Able to balance effective cost management with on going delivery of quality customer service (appropriate within LCC
segment)
 Capable of managing and co-ordinating multiple airport-based suppliers in support of on going achievement of punctuality
targets
 Strong negotiation skills
 Effective at efficient organisation and deployment of company airport staff
 Calm, courteous and firm under pressure
 Able to organise and motivate check-in and other airport staff
 English language skills must be strong
 Proven years of experience in the aviation industry – primarily operational, but also commercial.
 Proven experience of operations management, ideally gained in an airline environment or similar.
 Experience of managing a budget.
 Excellent Leadership skills.
 Ability to collaborate with other departments/organizations.
 Strong interpersonal relationship skills.
 Strong communication skills, both verbal and written.
 Ability to work with minimal supervision and strong initiative skills.
 Must be a team player with excellent crew resource management skills.
 Ability to manage multiple priorities, projects and tasks.
 Creative and proactive personality with „can do” approach.
 Experienced with working to deliver company’s KPIs.
 Location: Abuja



FLIGHT ATTENDANT MANAGER
Core Job Functions / Responsibility:
The Flight Attendant Manager is responsible for managing the professional standards, and regulations, and providing direction and
overall supervision to the Flight Attendants and PAOBDs (Person Assigned On-Board Duties) under his/her authority. He or she will be
responsible for analysing our crew customer service procedures and standards and make recommendations in order to best serve our
customers.
The Flight Attendant Manager will report to the Head of Flight Operations.
Primary activities
 In bases with at least 3 Team Managers or 150 Flight Attendants:
 To manage and have accountability for the operation of a Flight Attendant base within the airline network;
 To be an active part of the base management team;
 Flight Attendant performance relating to OTP;
 To performance manage the Team Managers by ensuring that their teams perform to the standards set by the airline;
 To deputise for the Head of Flight Operations as required.
 To monitor Flight Attendant welfare issues and deal with the issues as required.
 To monitor lines of flying as published by Operations ensuring that fairness in roistering is achieved.
 To participate in Flight Attendant recruitment.
 To conduct base meetings with Flight Attendants every six months.
 To manage resource levels at the base and liaise with the Head of Flight Operations to ensure that sufficient Flight


Attendants are recruited and trained in all ranks.
Job Requirements and Skills
Graduate Qualifications: A first degree in Engineering, Science, or Mathematics, Management of business with experience in a
relevant work field REQUIRED.
Qualifications: Qualified Senior Flight Attendant experience REQUIRED.
Experience: 10 years of Management or supervisory experience ESSENTIAL.
Certifications and Training Requirements: Airline Inclined Training/Certification of ADVANTAGE.
Key Skills:
 Friendly reception of all customers
 Strong communication skills
 Neat, well-groomed and focused on making a positive impression (No visible tattoos while in Flight Attendant uniform)
 Must be service-oriented
 Excellent dependability
 Caring and nurturing
 Easily embrace change and other points of view
 Accepts personal responsibility for resolving concerns
 Capacity to facilitate collaboration amongst people across the business;
 Willingness to support the development of other peoples skills and capabilities;
 Capability to focus, align and build effective teams and engage team commitment;
 Self-management orientation;
 Proven ability to manage and lead a team to ensure a positive and cohesive environment;
 Excellent facilitation, presentation, influencing and diplomacy skills;
 Proven ability to work on multiple tasks;
 Computer literacy in MS office; and Excellent written and verbal communication skill
 Location: Abuja



PROACTIVE MANAGEMENT SPECIALIST
Core Job Functions / Responsibility:
The Proactive Management Specialist will make provision of network maintenance and support services. Support may be provided
both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving problems
and providing information about the systems. It may also include monitoring their performance. Problems may be resolved by
providing advice or training to users about the network's functionality, correct operation or constraints, by devising work-around,
correcting faults, or making general or site-specific modifications.
He or she will be Responsible for the Monitoring, Troubleshooting, and Integration of CPE’s in the network. He will serve as an
Incident Manager, Problem Manager and Service Level Manager.
Primary activities
 He will be responsible for the Proactive monitoring of all network elements i.e. advising clients on faults/outages observed.
The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for
help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress.
 Ensure that all CPE’s are integrated in strict compliance with the ‘AS Built’ document.
 Provide support during decommissioning and integration of CPE’s.
 Ensure that NO CPE is integrated into organization’s network with RF parameters less than specified by engineering design.
 Ensure knowledge gained through the resolution of network and customer issues is used to proactively provide feedback to
help develop and meet organization’s requirement.
 Troubleshoot CPE faults and provide solutions at the shortest possible time.
 Verify and ensure that all Access Points and CPE’s are configured with the right, up-to-date software.
 Maximize the Network Management Systems in the maintenance of the network.
 Advise on technological advancements to improve Quality of Service, Reliability and performance of the network
 Ensure that Network documentation on the network is current, up to date and changes are controlled
 Investigate and flag CPE’s that are seen down on the EMS or VNMS.
 Investigate and escalate AP’s and Base Stations that are seen down on the EMS or VNMS.
 Adhere strictly to the ATP procedure for CPE installations, fill and file the ATP documents.
 Manage AP and CPE’s health by ensuring that there are no performance degradations as a result of misalignment, radio
degradation etc. by paying close attention to deviations from commissioning values.
 Generate weekly status reports on the health of the Base stations in the network and flagging of CPE’s running at
modulations lower than 64QAM.
 Carry out backups on the base stations and ensure they are up to date.
 Improved Reliability and performance on the network.
 Reduce time to resolve CPE faults to the barest minimum.
 Cut down Clients downtime to zero by ensuring CPE’s are installed correctly the first time and proactively watch out for
deviations from commissioning values.
 Must be aware of every CPE status 100% of the time.
 Must maintain Zero issues on the Network due to congestion.
 Must be responsible for the resolution of incidents and problems throughout the information system lifecycle, including
classification, prioritization and initiation of action, documentation of root causes and implementation of remedies
 Routine calls to customers to verify link status. The implementation and control of service provision, to meet customer
business requirements. This includes implementation and monitoring of service level agreements, and the on-going
management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve
service delivery.
 Responding to clients’ network status report:- Monthly, weekly & daily reports;
 Responsible for the day-to-day operation and control of all equipment within wide and local area network infrastructure.
Includes production of network performance statistics, provision of network diagnostic information and site surveys
 Preparation of downtime analysis, Scheduling PMs;
 Preparing month end report for management; NE tops, CSOC and clients.
 Will travel if required.
 Regular working hours, after work support is required.
 See to other tasks as assigned by the Manager


Job Requirements and Skills
Graduate Qualifications: A first degree BEng, BSc, BTech, or Science REQUIRED.
Post Graduate Qualifications: Master’s degree or Post Graduate Qualification REQUIRED.
Experience: 5-7 years post NYSC experience in Telecoms ESSENTIAL.
Certifications and Training Requirements: CCNP, Other Solutions Life Cycle certifications in IT or Telecoms best practices such as
Microsoft Solutions Framework (MSF), Microsoft Operations Framework(MOF), Quality Management, Rational Unified Process(RUP),
IT Infrastructure Library(ITIL), COBIT or ETOM, IT Architecture, CAPM or PMP, CCNA Wireless, Wireless LAN Certifications, Cisco
Advanced Wireless LAN Design Specialist, Cisco Advanced Wireless LAN Field Specialist or Juniper Equivalent certification are
necessary, Broadband Wireless Access (BWA) network exposure are of ADVANTAGE.
Key Skills:
 Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised,
Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership,
High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship
Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior
Analytical.
 Self-Starter, Good communication skills, ability to execute management requests and work under pressure and have the
ability to work as a team player.
 Excellent interpersonal skills with the ability to build and maintain effective working relationships with internal and external
customers
 Able to work under pressure, to tight timescales.
 Able to work on own initiative but aware of when to seek advice.
 Able to communicate ideas and solutions to field staff and customers clearly via phone, or written documentation
 Must be physically fit, clear headed and have great attention to detail.
 Must possess the ability to be able to monitor more than one thing at once and stay calm.
 Demonstrated leadership and team-building skills.
 Proven ability to set priorities, communicate objectives and meet deadlines.
 Strong interpersonal skills
 Ability to interact with all departments and levels of the company.
 Ability to work under minimal supervision
 Self-motivated and good problem solving ability.
 Ability to exercise independent judgment, discretions, and initiative.
 Ability to travel and after work support as required.

 Location: Lagos