Responsibilities

· Be responsible to initially processing and filtering the data
· Generate and issue the daily, weekly and monthly report
· Analyze the data to confirm whether performance criteria is fulfilled
· Generate reports for any adhoc requests from management
· Support SLA manager in creating dashboards and maintain all the historical data for future reference
· Act as a focal point for any tool issues and follow-up with tools support team for resolution
· Follow up the issues for improving Service performance.

Requirements

Skills

· Knowledge of performance KPIs and implications of different KPI deviation
· Basic knowledge of solving KPI degradation
· Knowledge of IT elements in one or more product domains; continue to develop expertise with current and emerging technologies
· Working knowledge of MS Office with more focus on MS Excel.
· Good analytical skills and should be able to work with large amounts of data.
Education

· 4 Years University degree in technical field or equivalent experience
Other Requirements

Ability to work off hours depending on Network outages and customer requests
All QUALIFIED candidates should send their CVs to [email protected] today. very urgent