iDelta Technology Solution is a fully enhanced company which intends to become the leading brand name in ICT Infrastructure, design, build and managed services in Sub-Saharan Africa.


Technology Services Executive
Location: Abuja
Experience: 2 year(s)
The Technology Services Executive would assist and provide Technology support on the various project sites the organization is working on at any point in time
Line of Authority:
The Technology Services Executive responsible to the Chief Executive Officer (CEO).
Expected Level:
Manager, Engineering and Technology.
Responsibilities:
The responsibilities of the Technology Services Executive will include but are not limited to the following:
Primary Responsibilities:
To plan and oversee the organization and management of the Engineering and Technology ( E & T) business unit of i-Delta Technology Solutions
To train and supervise all E&T team members
To keep the Executive Management informed about the needs and progress of the unit, including compilation of all daily/weekly reports
Designing Internet Protocol (IP) Transit Infrastructure roll out plans and installing same for optimum service and management.
Monitoring and Maintaining IP Transit infrastructure
To manage the day-to-day activities of the unit, including the regular supervision and evaluation of staff appraisals
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Monitoring and ensuring best service delivery from IP transit providers and liaising with same.
Testing of new technology, developing continuous improvement models and methods to enhance Quality of Service (QoS) to clients.
Conducting electrical safety checks on all network equipment as often as requisite
Providing Technical Support to clients
Other responsibilities:
Providing third level support on site and including procedural documentation
Designing, implementing and supporting the roll-out of new infrastructure for projects
Setting up new users’ accounts and profiles and dealing with access issues
Responding within agreed time limits to call-outs
Working continuously on a task until completion and attending to enquiries by subordinate support staff
Rapidly establishing a good working relationship with customers and other professionals(e.g. software developers)
Carry out every other duty as maybe assigned by management
To prepare financial statements for the unit, negotiate with the management over funding for the unit, and be responsible for managing the unit’s budget effectively
To compile indexes, bibliographical information and resources packs for use by company staff and clients
To ensure that the maximum use is made of technology within the company, and also maintain an awareness of relevant engineering and technology developments and knowledge acquisition
To liaise with the appropriate external organizations to ensure that the maximum use is made of appropriate materials and information provided by key support services and outside organizations
Providing positive public relations and project promotions to all clients/partners
Identifying and contacting business relevant to i-Delta technology solutions
To maintain synergies with other relevant organizations, particularly in order to support a coherent approach to information management, project planning, execution and closure
Requirements
Education:
Minimum of an Undergraduate degree in an Engineering(Electrical and Electronics) or IT related field and a post graduate qualification will be an added advantage
Minimum of at least 2 years post qualification experience
Necessary to have relevant certification/qualification e.g. CCNA/CCNP
Good team and leadership skills
Good inter-personal and communication skills
Required Skills:
Attention to detail, good organization and prioritizing skills
Excellent Marketing skills
Strong negotiation skills
Good understanding of quality and customer service issues
Proficiency in the use of communication technology to deliver information and other basic and more importantly advanced business applications
Preferred Skills:
Good knowledge of Networking programs, database management, Auto CAD and Visio, and other programs and applications that may be required.
Have analytical and synthetic skills and be able to work independently
Customer-oriented personality with empathy, diplomacy and tact
Team Player
Ability to work under pressure especially in a fast paced environment


Head of Operations
Location: Abuja
Experience: 5 year(s)
The Operations Manager is responsible for a multitude of strategic initiatives specifically targeted to:
Elevate the current operational systems and procedures to meet operational goals
collaborate with the CEO along with other senior managers to develop strategies to maximize revenue, drive profitable growth and to control manageable expenditures; making recommendations, implementing and administering cost saving strategies to meet and exceed the company’s financial goals and lead iDelta through significant culture changes driven to build a highly efficient service-driven customer-focused operations model. The Operations Manager will report to the Director of Compliance and Human Resource with dotted lines to the CEO.
Responsibilities
Lead departments to constantly strive on improving the quality and efficiency of existing operations by implementing new systems and/or improving upon old ones, end goal being a safe, high quality, cost-efficient operation; key areas of focus are inventory, purchasing, labor management, safety, and driving creation and implementation of SOP’s.
Lead departments in setting policies, procedures, and systems and following through with implementation, consistently advising upper level management of progress
Develop and implement operational systems and procedures to provide required information for all operational activities
Partner with the CEO, Director of Compliance & Human Resources, and Director of Finance in developing, interpreting and implementing policies and procedures for iDelta as a whole
Communicate customer issues with HOD’s and sales team, devising ways of improving the customer experience, including resolving problems and complaints
Organizational development including the hiring, development, management and leading of staff will be part of the Operations managers’ role
Budget and capital expenditure forecasting
Responsible for risk management and safety programs
Perpetuate a culture of excellence and constant process improvement
Maintain positive and productive relationships with customers
Maintain a full understanding of the market and the competition
Continue to oversee the day to day operation from a management and strategic perspective, leading, guiding and mentoring HOD’s and staff members
Partner with the CEO in directing and overseeing all operational activities, specifically the sales operation to maximize revenue and to deliver a positive experience and provide exceptional customer service for our clients
Acquire full operational understanding and know-how of the sales process, procedures and associated costs in doing business
Partner with the CEO and Director of Finance in developing the budget and capital expenditure plans, and seeing the budget through to fruition by controlling expenses in accordance to budget guidelines
Develop business plans and sales strategies for the market that ensures attainment of iDelta sales goals and profitability
Initiate and coordinate development of action plans to penetrate new markets
Conduct one-on-one reviews with all sales team members to build more effective communications, to understand training and development needs, and to provide insight for the improvement of team’s sales
Responsible for the performance and development of the sales team, driving their productivity through direct feedback and coaching on proven sales skills and processes, addressing areas of sales skills/competence, client experience and product knowledge with each team member
Maintain accurate records of all pricing, sales, and activity reports submitted by sales representatives
Assist sales representatives in preparation of proposals and presentations
Assist sales staff with customers to promptly resolve complaints that may arise
Recruit, interview and hires sale representatives based on needs of the business
Assist in the development and implementation of marketing plans as needed
Adhere to and communicate to staff members all company policies and procedures
Requirements
Bachelor’s Degree or equivalent
5-years of management experience in service oriented operations in a medium to large scale environment
Management and leadership role in IT, Sales and/or customer operation
Successful management of operational budget
Candidate Profile:
Must have excellent management skills, exceptional team leadership abilities, and a strong work ethic
Good judgment, decisive, passionate leader with a high level of integrity
Indisputable concern for and commitment to employees and customers
Able to serve a broad base of constituencies
Keen eye for quality, detail-oriented, with excellent analytical skills
Aptitude for managing multiple projects simultaneously and ensuring proper follow through and completion
Results oriented with excellent organization and time management skills
Clear understanding of the demands and pressures required to succeed in a service intensive business
Desire to take on significant responsibility, to be an active learner, and grow with the company.


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Deadline:2014-09-27