Sigma Qualitas Limited is recruiting to fill the position below:

Specialist IT Quality Assurance

Location: Lagos

Core Job Functions / Responsibility


  • Organizes the improvement requirements from the management review, perform Periodic tracking in the form of a QM monthly meeting and work profile to drive the relevant departments and principals to implement the improvement activities.

Primary Activities:

  • Setup the Quality Objective by the higher-level quality objective and the demands and requirements of EMTS IT and stockholders, etc.
  • Determine the route and process of achieving the quality objectives
  • Confirm the quality Responsibilities and Rights
  • Determine the quality resources including peoples, equipment, Materials, information and cost, environment.
  • Determine the approach and tools for quality assurance, control and improvement.
  • Determine the schedule, activities, due time, acceptance standards and the in-scope regulation of QA.
  • Organizes and releases the periodic QA review plan. The plan includes the basis (criteria) of audit, contents (range) and methods.
  • Conduct QA reviews periodically (like each week during transition implementation, or monthly during the operations).
  • Assure the mapping between reference key process roles to typical ITO operations roles, the ITSM tools configurations to capture and record Key Processes KPIs / SLAs, and assure the validity of the deployed processes flows
  • Gathering and recording the necessary information and measure for business quality analysis.
  • Based on the original measurement, evaluate and analysis the quality status, determine the level of Service Quality.
  • Provide the visual status Report of the system quality level. Release periodical report of the service quality status to the relevant senior manager, and pre-alarm and announces in the case of Service Quality Level down and resume.
  • Implementing the QA internal audit for business performance, process and organization, Evaluate the adaptability, efficiency, and integrity of the QMS. Documents the finding and good practices.
  • Organizes the improvement requirements from the management review, perform Periodic tracking in the form of a QM monthly meeting and work profile to drive the relevant departments and principals to implement the improvement activities.
  • Analysis the ITO services levels and status. Identify the problems and gap. Analysis the root cause by using the quality methods and tools.
  • Drive and plan a "PDCA" improvement project(s) /action plans to be carried out for the special issues/problem.
  • Base on the Defects-Prevention objective of Quality Management policy, summarize and solidify the lessons and experience for later improvement.
  • Implementing the VOC Management, improving the satisfaction of the ITO customers.

Job Requirements and Skills

  • Graduate Qualifications: A First degree B.Eng, B.Sc, BTech, Science or Technology Only from a recognised University REQUIRED.
  • Post Graduate Qualifications: Master's degree or Post Graduate Qualification would be of ADVANTAGE.
  • Previous Work Experience: IT Environment Telecoms REQUIRED.
  • Experience: 5- 7 years' work experience with at least 3 years at supervisory position and experience in IT production environment ESSENTIAL.
  • Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.), Six Sigma, ISO, ITIL, Agile, UML, Testing, Certified Associate Business Analyst (CABA), Quality Technician Certification (CQT) etc. would be of ADVANTAGE

Key Skills:

  • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
  • Good Communication and Interpersonal Skills
  • Influencing and Negotiation skills
  • Presentation/Facilitation skills, Leadership and People Management Behaviour skills
  • Passion for Excellence, Integrity, Empowering people and Growing people skills
  • Team work and Customer Focus
  • Problem Solving, Passion for Excellence, Integrity and Empowering people
  • Growing people, Team work and Customer Focus.


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