MTN recruiting Customer Care Representatives
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Customer Care Representative
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Title
Customer Care Representative
Department:
Customer Relations
Location:
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Description:
Resolve Customer Queries
* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
Promote Company Products and Services
* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries
Reports
* Document actions taken to resolve client problems.
* Generate periodic reports and other ad-hoc reports as requested by team lead
* Combine customer care, sales, and routine administrative tasks
* Generate funds from sales and render after sales support service
* Handle cash and ensure correct amounts paid
* Collect customer phones for warranty repairs
Job Conditions: Extended work hours including shifts and weekends Normal MTN office environment
Reporting To: Customer Care Supervisor (Walk In)
Required Skills:
1 - 2 years relevant work experience in the service industry
Employment Status :
Permanent
Qualification:
First Degree
CLICK HERE TO SEE MORE DETAILS & APPLY
This vacancy expires on 6/24/2008
Re: MTN recruiting Customer Care Representatives
thanks a lot for the info.may God bless uu
Re: MTN recruiting Customer Care Representatives
thanks a lot for the info.may God bless uu
Re: MTN recruiting Customer Care Representatives
pla i have problem with this advert, iam an OND holder in marketing advice me on what to do. Thanks guys.
Re: MTN recruiting Customer Care Representatives
THANX GUYS I DON APPLY :)
Re: MTN recruiting Customer Care Representatives
thanks so much God Bless u
Re: MTN recruiting Customer Care Representatives
I very happy to apply for the post of Customer Care Representative.
brach in Ebonyi state, Abakaliki.
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Re: MTN recruiting Customer Care Representatives
Hey,
I check the website and only registered members are all to apply. well i fill the CV colum to register or is there any other ways.
Thanks Guy you have done alot a great favour.
God Bless U
Re: MTN recruiting Customer Care Representatives
thnks for the info,keep up the good work brothers
Re: MTN recruiting Customer Care Representatives
Thanks bro..i will also Apply Now...you have done a wonderful job..God will repay you greatly
Yinka
Re: MTN recruiting Customer Care Representatives
You are more that wonderful, made in HEAVEN and appeared on EARTH to help mankind. You are good.
Re: MTN recruiting Customer Care Representatives
THANKS GUYS.I ONLY REGISTER BUT UNABLE 2 APPLY .PLS HELP.
Re: MTN recruiting Customer Care Representatives