MTN recruiting Customer Care Representatives

http://www.mtnonline.com/careers/ima...ers_at_mtn.gif
Customer Care Representative
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Title
Customer Care Representative
Department:
Customer Relations
Location:
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Description:

Resolve Customer Queries

* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics.

Promote Company Products and Services

* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries

Reports

* Document actions taken to resolve client problems.
* Generate periodic reports and other ad-hoc reports as requested by team lead

* Combine customer care, sales, and routine administrative tasks
* Generate funds from sales and render after sales support service
* Handle cash and ensure correct amounts paid

* Collect customer phones for warranty repairs

Job Conditions: Extended work hours including shifts and weekends Normal MTN office environment
Reporting To: Customer Care Supervisor (Walk In)
Required Skills:
1 - 2 years relevant work experience in the service industry
Employment Status :
Permanent
Qualification:
First Degree

CLICK HERE TO SEE MORE DETAILS & APPLY

This vacancy expires on 6/24/2008

thanks a lot for the info.may God bless uu

thanks a lot for the info.may God bless uu

pla i have problem with this advert, iam an OND holder in marketing advice me on what to do. Thanks guys.

THANX GUYS I DON APPLY :)

thanks so much God Bless u

I very happy to apply for the post of Customer Care Representative.
brach in Ebonyi state, Abakaliki.

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Hey,

I check the website and only registered members are all to apply. well i fill the CV colum to register or is there any other ways.

Thanks Guy you have done alot a great favour.

God Bless U

thnks for the info,keep up the good work brothers

Thanks bro..i will also Apply Now...you have done a wonderful job..God will repay you greatly
Yinka

You are more that wonderful, made in HEAVEN and appeared on EARTH to help mankind. You are good.

THANKS GUYS.I ONLY REGISTER BUT UNABLE 2 APPLY .PLS HELP.

I VE APPLIED FINALLY.

tanx

tanx alot 4 d information. D best.

hi guys abeg update us with any bank test in the northwestern state.tanks

Thanks a million :)

Hey! guys, thanks for your usual info. God bless you all
$rm larrycosweat

thankz d house zulu bravo

hi guys,i wanted to apply but,they said is only registered members,how do i register?

can a drop out also apply or nothing for them

you guys are great! keep it up. GOD bless u.

Thanks very much for this information. You are a darling.God bless U in millions

I HAVE REGISTERED AND FILLED THE CV PAGE,BUT I AM STILL BEING DENIED ACCESS TO APPLY. WHAT DO I OO?

U Guys are too good 2 go God will bless U

hi house, how do i apply av viewed d vacancy but cldnt apply pls some1 shid help

HI
Please I wanted to apply for a job in careers but found it difficult. how do I do that? thanx.
Abide.

gooooood

please how do i apply for the M.T.N job? I have registered but i cant aply.

To deliver in a demanding and challenging working environment. Highly motivated and dedicated individual with strong management and organization skills. Confident in coordinating resources and performing multiple-tasks.



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you people are really God's send,keep it ip

hi guys, as a 1sttimer, i av recieved quite a no of msgs. I want to say thanks to every1 and pls hook me up with any job info. TANX

House, i need to begin preparationss on the MTN test. Does anybody have the idea of their test format

Quote:

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Originally Posted by dvt

http://www.mtnonline.com/careers/ima...ers_at_mtn.gif
Customer Care Representative
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Title
Customer Care Representative
Department:
Customer Relations
Location:
(Lagos, Kano,Kaduna, Port Harcourt, Enugu)
Job Description:

Resolve Customer Queries

* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics.

Promote Company Products and Services

* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries

Reports

* Document actions taken to resolve client problems.
* Generate periodic reports and other ad-hoc reports as requested by team lead

* Combine customer care, sales, and routine administrative tasks
* Generate funds from sales and render after sales support service
* Handle cash and ensure correct amounts paid

* Collect customer phones for warranty repairs

Job Conditions: Extended work hours including shifts and weekends Normal MTN office environment
Reporting To: Customer Care Supervisor (Walk In)
Required Skills:
1 - 2 years relevant work experience in the service industry
Employment Status :
Permanent
Qualification:
First Degree

CLICK HERE TO SEE MORE DETAILS & APPLY

This vacancy expires on 6/24/2008

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