MTN recruiting Customer Care Representatives
http://www.mtnonline.com/careers/images/MTNLogo.gif
MTN recruiting Customer Care Representatives
http://www.mtnonline.com/careers/vacancies.asp
Job Title
Customer Care Rep
Customer Relations
Location:
Lagos
Job Description:
Business Analysis
* Resolve Customer Queries
* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics;
* Promote Company Products and Services
* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries
Reports
* Document actions taken to resolve client problems.
* Generate periodic reports and other ad-hoc reports as requested by team lead
* Combine customer care, sales, and routine administrative tasks
* Generate funds from sales and render after sales support service
* Handle cash and ensure correct amounts paid
* Collect customer phones for warranty repairs
Job Conditions: - Normal MTNN working conditions
Reporting To: Customer Care Supervisor (Walk in Assistance Centre)
Required Skills:
# 1 - 2 years relevant work experience in the service industry
Employment Status :
Permanent
Qualification:
This vacancy expires on 3/26/2009
use the link below to apply
Customer Care Rep (Walk-In) Lagos (29)
http://www.mtnonline.com/careers/vac...ptid=3&id=1100
Customer Care Rep (Walk-In) East (PHC, Enugu, Asaba)(9)
http://www.mtnonline.com/careers/vac...ptid=3&id=1099
Customer Care Rep North (Walk-In) (Abuja, kano, Kaduna)( 8 )
http://www.mtnonline.com/careers/vac...ptid=3&id=1101
Re: MTN recruiting Customer Care Representatives
thnx for this info. Really appreciate it. God'll help us all.
Re: MTN recruiting Customer Care Representatives
Thanks for the Information
Re: MTN recruiting Customer Care Representatives
I.G.I, is also recruiting. no working exp. Go to any of their office Closer to you, and Help their Company With Your C.V. i Dont Know How To Put IT Bold On The Page.if know how to.pls do. :o :o :o :o :o
Re: MTN recruiting Customer Care Representatives
d site does not open ...i hav tried severally but my system is sayn that the file is corrupt.........has any1 been able to apply?..pls inform d house.....ONE LUV!
Re: MTN recruiting Customer Care Representatives
THE SAME THING WITH ME TOO PLS ANYBODY THAT KNOWS HOW TO GO ABOUT IT SHOULD INFORM THE HOUSE FAST.THANKS.
Re: MTN recruiting Customer Care Representatives
hi,thanx for the info but im having probem submitting my cv.i filled the online form but no option for submission.how do i submit my cv?how do i appy for the customer care rep.post?thank you.
Re: MTN recruiting Customer Care Representatives
see,
u will have to register at the site, then prepare ur CV. Afterwhich u will then click on carriers, select your chioce, then at the right hand corner u will see 'apply'. then click on it to apply.
Re: MTN recruiting Customer Care Representatives
Thanks for the info. The links is woking perfectly... U just have to register with your email address and fill in your CV and other info's b4 u can apply for any post
Wish everyone luck
Re: MTN recruiting Customer Care Representatives
Re: MTN recruiting Customer Care Representatives
thanks alot for the info., i just finished applying. 8)
Re: MTN recruiting Customer Care Representatives
wat is the qualification required? pls somebody tell me.
Re: MTN recruiting Customer Care Representatives
am trying 2 apply but its nt openin.pls can sum1 send d procedures pls