Topic: management training at tom associates

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Listed below are the courses we have:

• Business Strategy & Management
  
  • How to Prepare Business Plans and Business Models
  • Business Review Process
  • Leading Change
  • Management Strategy Retreat – The 9 Steps
  • Basic Management Process (Young Business Managers Development Programme)
  • Experiencing & Sustaining Change (A Change Awareness Workshop)
  • Mastering the Performance Management System
• Customer Service
  
  • Service Level Agreements (SLAs)
  • Competencies in Service Strategy
  • Front Office and Customer Relations Skills
  • Customer Care Essentials
  • Customer Handling Skills for Call Centre Representatives
  • Introduction to Facilities Management
  • Enterprise Contact Centre Training the Call Centre Environment
  • Enterprise Contact Centre Training Call Handling & Business Etiquettes
• Human Capital Management
  
  • Basic Human Resources Management
  • Advanced Human Resource Management
  • Targeted Interviewing Techniques the Techniques, the Benefits
  • Career Development & Succession Planning
  • Targets Setting & Performance Management Processes
  • Training Managers to Train - Classroom Training Delivery Skills
  • Effective Performance Appraisal Skills
  • Guide to Setting Up a New HR Department
• Leadership Development
  
  • Leadership Foundation Course
  • Frontline Leadership - Emerging Leadership Course
  • Situational Leadership Programme (Leadership Competencies Development Training)
  • Teamwork to Deliver Results
  • Becoming an Effective Supervisor
  • Branch Management Course
• Marketing Management
  
  • Marketing Management Appreciation
  • Key Account Management
  • Relationship Management and Marketing
  • How to Succeed as A Product Manager
  • Value-Added Marketing (Advanced Marketing Strategies)
  • Aggressive Market Penetration Battling for Market Share
• Selling Skills & Sales Management
  
  • How to Find and Win New Business
  • Advanced Selling Skills
  • From Selling to Sales Management - A Field Sales Management Programme
  • Professional Selling Skills
• Administrative Management Skills
  
  • Administrative Functions and Office Management Course
  • Becoming an Effective Supervisor
  • Basic Management Process (Managerial Skills Appreciation)
  • Management Skills for Personal Assistants and Senior Secretaries
  • Managerial Skills Appreciation - First Level Manager’s Programme
• Personal Skills Development
  
  • Excellent Report and Proposal Writing Skills
  • Effective Communications at Work
  • A Manager’s Personal Effectiveness
  • Business Presentation Skills for Senior Managers
  • Effective Management of Time
  • Approach and Attitudes for Skillful Business Negotiations
  • Starting and Running a Consultancy Practice
  • Problem Solving and Decision Making Techniques
  • Pre-Retirement Course - Managing a New Beginning
• Financial Management
  
  • Finance For Non-Finance Managers
  • Fixed Asset Management
• Production & Quality Management
  
  • Occupational Health & Safety
  • Manufacturing Documentation, Compliance and Practice
  • Strategic Warehousing & Stores Management
  • Total Quality Management (TQM) - A Practical Guide for Improving Processes
  • Lean Operations Methods