What really is SERVICE ?
Service is a way to deliver value to customers by facilitating the outcome the customer wants to achieve without taking specific cost and risk that is unacceptable. The ownership of cost and risk is the agreement between the provider and customer. This means, the service provider bears the specific cost and risk associated with the service. Unlike products, Service is a bit difficult to define because it entails the customer involvement primarily. Service is what customer use to deliver VALUE.
Many corporations are out there looking for people with the Service Management Skill, that is people that will put premium on Valuable Service, this is what this training promise to offer.


SERVICE IS AN ASSET
The physical facility that houses the workforce of a Telecoms company in real sense is not the core asset of that company. Service is an asset. In language context, what really is an asset? It's anything that has capacity to appreciate, increase in value and gives advantage. If I don't know your actual asset, you'll be chasing shadows, and you'll fail your Risk Analysis..

A good business model must be descriptive as regard its means of fulfilling organization objectives. Every organization must have its unique selling proposition (USP), and you need service strategy to uniquely define the approach to achieve this. This Service Asset concept makes us delve into the subject of RESOURCES and CAPABILITY, which in combination produce Service utility and Service warranty.


Effective Service Management Skill is central to capacity management, incident management, problem management, disaster recovery, customer satisfaction, meeting business demands, continuous service improvement, understanding of Pattern of Business Analysis(PBA), etc.

Remember, business exist because the services been rendered by the service providers are continuously available and are meeting/exceeding customer demands.

Why is ITIL key to business success?
ITIL is a public framework for management of IT Services, and professionals on this platform are in high demand. Why? No organization can ever succeed beyond their level of ITIL Skill and expertise. It does not take just prayer to be in business, it takes knowledge pf Service Management.

ITIL V3 skill takes you beyond the general to the specifics.

This is what we are offering to you


David Adekugbe
(mcse,mcsa,mcdba,mcts, itil)
[email protected]
08035794444