A Four Star Hotel in Ikoyi needs the services of Front Desk Officers.


Responsibilities:


  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Conduct regular security checks throughout the day and report any security issues to line manager
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Provide reports, as required, for housekeepers and management
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
  • Maintain personal knowledge by completing in-house training and workbooks
  • Always adhere to all company policies and procedures and licensing laws
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office




Qualifications and Requirements:


  • Must have HND or BSc in Hotel and Catering Management or related Discipline.
  • Minimum of 5 years working experience
  • Excellent communication and interpersonal skills
  • Must be computer literate
  • And excellent customer relationship skills

If you meet the requirement, send your CV to [email protected]