Topic: Customers service executive

Jixa Pharm. Co. Ltd based in Lagos with branches across the country, with a wide range of ethical and OTC products. Due to continuous growth and creation of new business unit, we are looking for qualified, result-oriented, Team player, dynamic and energetic candidates to fill this position for immediate employment.
CUSTOMERS SERVICE EXECUTIVE
Key Responsibilities
§ Communicating courteously with customers by telephone, email, letter and face to face
§ Escalate customer complaints and other issues to the RE in order to solve them, which may be complex or long-standing problems.
§ Ensure all contact centre activities are executed according to defined systems, processes, procedures and policies
§ Process and also monitor work orders based on confirmed orders from the contact centre/online store/showroom
§ Prepare and monitor daily journey plans for the delivery driver based on expected deliveries
§ Build, maintain and manage effective relationships with colleagues and customers to facilitate smooth operating system
§ Performs other duties as assigned by RE or CCM
§ Prepare quotations of orders placed by customers and send to production
§ Open the call centre mail hour by hour for quick and effective response to customers’ request.
§ Log in confirmed orders and follow-up on tellers
§ File all documents appropriately
§ Update the excel sheet by following audit procedures
§ Arrange the showroom at all times
§ Learning about our products and keeping up to date with changes

APPLICANT MUST POSSESS:
.
§ Bsc/HND in a related field with at least 2 years experience
§ Good communication and leadership skills.
§ Professional qualifications will be added advantage
§ Ability to use Microsoft Office proficiently
§ Below the age of 35 years.
HOW TO APPLY
Interested applicants should forward their CV to the provided Email address on or before 28th February, 2014.

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