JOB LOCATION: ABEOKUTA
Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company’s products and service.
Job Title Customer Service
Reports to Unit Head
Department Customer Service

  • Functions & Responsibilities:
  • Attending to customers’ enquiries and complaints.
  • Distribution of policy statements of account to policyholders
  • Updating customers’ information on the system.
  • Reconciliation of policy accounts.
  • Issuance of tax rebate certificates on demand.
  • Providing letters on request to customers about enquiries on their policies.
  • Keeping a daily log of customer activities
  • Periodic preparation and submission of reports on activities to Group Head Customer Services Group
  • Providing information to prospective clients about various products.

Key Performance Indicators:

  • Improved Retail Business Income
  • Increase in Number of Policies per customer

Required Knowledge Skill /Abilities:

  • Good Knowledge of Insurance and the regulatory frameworks.
  • Excellent communication skills
  • Must be proactive, flexible and result oriented.
  • Comfortable in a rapidly changing environment
  • Computer Literate.

Generic Skills:
• Selling
• Negotiation / Problem-solving
• Relationship Management
• Assertive /Influencing
Professional Requirements Qualification:
• First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.
Experience:
Minimum of 1-2 years’ Experience
Prior Experience in a similar role is an added advantage.
Salary & Application:
N44, 000 other benefit include Hmo & Pension
Application closes 11th August, 2014.
Qualified candidates who reside in Abeokuta should please forward their passport pictures and CVs to [email protected] using ‘Customer Service – A’ as subject of mail. Only experienced and qualified customer service candidates who reside in Abeokuta will be considered.