JOB TITLE: Application Management L1 JOB CODE:
NUMBER OF POSITIONS OPEN: 3 (one position per country) REPORTS:
LOCATION: Kenya, Nigeria, and Ghana
CLOSING DATE: Open Until Filled

SUMMARY
Our client is a leading telecommunications service provider within the region, with a presence in 16 different Countries.
Our client is seeking an Application Manager L1.

PRIMARY RESPONSIBILITIES
•?Monitoring and reporting,
•?Carry out routine operations, activities and checklists,
•?Liaise directly with customers on service requests or problems,
•?Ensure understanding business impact associated with problems and keeps the customer informed as part of the
resolution process,
•?Retain ownership of customer issues until resolved, escalated or accepted by another individual,
•?Actively participates in team discussions and activities.
•?Work together with other local technical groups in order to resolve customer issues effectively.

SKILLS AND REQUIREMENTS
•?Graduate, BE, MCA or Equivalent, Post Graduates.
•?1-3 years experience in providing On site/L1 support in Technical Assistance Centre/Customer care for System admin
or equivalent
•?Knowledge of SS7 and Telecom.
•?Telecom and Networking fundamentals,
•?UNIX administration,
•?Initial troubleshooting skills for applications/Interfaces/DBs,
•?Vendor coordination skills,
•?Listens to others and asks appropriate questions to understand issues,
•?Basic understanding of network related commands to enable verification of connectivity (such as ping, traceroute,
netstat),
•?Understand process tables and how to stop and start processes,
•?Awareness of VAS Services, call flows, GSM, SS7, Clustering fundamentals,
•?Understanding of disk systems (such as Mirroring and RAID)
•?Display an enthusiasm and willingness to learn,
•?Excellent communication skills – written and oral.

HOW TO APPLY
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to send
their applications with detailed CV names and contacts of 3 referees, current telephone number and email address to [email protected] and copy [email protected]

Kindly quote the job title on the subject line of your application.
Only short listed candidates will be contacted.