KPI Owners

JOB TITLE: KPI Owners
NUMBER OF POSITIONS OPEN: 3 (one per country)
LOCATION: Kenya, Nigeria, and Ghana
CLOSING DATE: Open Until Filled

SUMMARY
Our client is a leading telecommunications service provider within the region, with a presence in 16 different Countries.
Our client is seeking KPI Owners.

PRIMARY RESPONSIBILITIES
· Ensure all team is familiar with contracted Service Levels and Service obligations for supported accounts.
· Perform incident management analysis.
· Carry out trend analysis on all incident types to determine areas where efficiencies can be achieved by reducing the
number of incidents raised.
· Escalate unresolved issues.
· Ensure accurate and responsive alert monitoring and usage by team.
· Work with managers as required ensuring issues are resolved.
· RCA and possible remedial measures to be identified with in defined period of identifying a problem.
· Provide and review input to monthly customer periods.

SKILLS AND REQUIRMENTS
· Graduate.
· 1-2 years of relevant experience.
· Advanced Telecom, SS7 and Networking domain skills.
· VAS Domain/Application specific skills.
· Backup/Security field, deep engineering troubleshooting skills for application/Interfaces/DBs.
· Process oriented person.
· Excellent communication skills – written and oral.

HOW TO APPLY
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to send
their applications with detailed CV names and contacts of 3 referees, current telephone number and email address to [email protected], copy , [email protected]
Kindly quote the job title on the subject line of your application.
Only short listed candidates will be contacted.