Topic: Independent Sales Manager – Code: ISM2012

Main Purpose of the Job:

• Plan revenue forecasts to present to the General Manager
• Grow revenues from Independent Sales Consultants (ISCs) and their Accounts in line with the agreed targets.
• Ensure ISC and Customer satisfaction.

Main Responsibilities
As the Independent Sales Manager you will manage all ISC Sales aspects focusing on increasing revenues by leveraging their sales and technical resources.
As an Account Manager, you will co-ordinate with the ISCs and Support teams to manage all Accounts and leverage their potential for increasing revenues with them quarter on quarter.

Channel Manager Tasks will include:

• Planning the management of the funnel, and forecasting the costs involved and the revenues (using Salesforce.com) expected for the financial year, on a month per month and quarter per quarter basis
• Identifying key ISCs to drive incremental indirect revenue
• Be responsible for recruiting and educating new ISCs by developing and providing sales and orientation training and continuous development of existing ISCs
• Manage and all indirect sales opportunities through ISCs by acting as a Direct Touch Account Manager
• Taking ownership of ISC and customer satisfaction, and working with Communications team to ensure its’ accurate measurement
• Developing newsletter and publishing channel activities to ISCs.

Account Manager Tasks will include:

• Managing the current Accounts through regular sales presentations to executives on strategic topics and making managerial contacts made aware of new product offerings
• Ensuring that all sales-related issues are solved at first call, and all non-sales issues are delegated to the appropriate staff and followed-up
• Increasing the value of the revenues generated by these Accounts through campaigns and participation in joint projects
• Dealing with all aspects of Customer Satisfaction campaigns and Customer Satisfaction measurement as part of a virtual "Customer Satisfaction Team"
• Ensuring necessary actions are undertaken by the technical product management or Research and Development teams when required and escalate using reporting line when required
• Maintaining and expanding relationships with existing clients
• Completing sales-related administrative work, as required (via CRM update and management)

Requirements:

• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Minimum 3 years of Account/project management experience
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction

Interested and qualified candidates should forward their updated CV to [email protected] using the code as the subject of the mail.

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