We are an indigenous software development and sales organization with our head office in Lagos. We are currently looking for Implementation Manager in our Head office.

Roles & Responsibilities
  • Own the technical knowledge of our preferred hardware
  • Be Primary Technical Contact (Hardware) for Concept Nova to Partners and Clients
  • Lead operations in the implementation projects for Client installations
  • Take the initiative in market research of other new hardware and their capabilities
  • Play proactive role in the recruitment and training of Implementation Technicians contract-hired for implementation projects
  • Ensure that projects are implemented within time and cost.
  • Provide clients with acknowledgement and speedy resolution when their requests are escalated.


Pre-Requisites

  • Electrical Engineering background
  • Excellent communication skills (verbal and written)
  • Project management experience
  • 3+ Years experience installing and maintaining GPS trackers


Key Performance Indicators (KPIs)

  • Implementation
    • Quality
    • Project time
    • Project cost

  • Support
    • Response time
    • Time to Resolution
    • Client Satisfaction


All qualified and interested candidates should forward their resumes to hrvacancy536@gmail.com using the code as the subject of mail.