Graduate Customer Service Agent/Call Centre Agent (Bi-Lingual) Recruitment in Lagos


Company Name

COMPAT RESOURCES


Job Level Fresh Graduate/Entry Level/Graduate Internship

Salary Range ₦80,000.00 to ₦120,000.00 per

Industry ICT / Telecommunications

Specialization Customer Service


Minimum Qualification N.C.E

Job Level Fresh Graduate/Entry Level/Graduate Internship

Preferred Years of Experience Does Not Matter

Available Slots 13

Application Deadline 1 month from now



Graduate Customer Service Agent/Call Centre Agent (Bi-Lingual) Recruitment in Lagos



A reputable company based in Lagos is seeking to fill the position of:


Job Position: Bi Lingual Call Center Agents
Location: Lagos
Level: Entry/mid-level


Description:
The Customer Service Agent/Call Centre Agent (Bi-Lingual) is responsible for ensuring that the company’s customers who initiate contact with the customer care/call center unit receives a satisfactory level of service with their requests, questions and concerns. This includes processing service requests and account updates, resolving or escalating complaints, and providing information regarding products, policies, online services, and customer accounts.

Key Responsibilities:

Answers incoming calls in a high volume call center environment; communicates directly and builds strong business relationships with Yoruba, Igbo and Hausa speaking customers, as well as internal and external service providers.
Provides timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints, and providing information regarding products, policies, online services, and customer accounts.
Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online.
Performs other job related duties or special projects as assigned.

Competencies Required:

Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
Fluent in at least two out of the three major Nigerian Languages (Hausa, Igbo and Yoruba). Will be an added advantage

Ability to work flexible hours; demonstrate good attendance and punctuality.
Excellent organizational and data entry skills, ability to maintain accuracy and meet deadlines in a fast paced environment.
Demonstrate ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
Outstanding listening and communications skills, both written and verbal.
Customer service orientation with effective problem solving abilities.

Qualifications

Minimum Qualifications
OND


How To Apply
Interested candidates should forward their cv to [email protected] only shortlisted candidate will be contacted