Global Standard Concept requires the services of a qualified candidate for this position:

Responsibilities:
Contributes to the development and maintenance of standards, policies and procedures regarding customer service
Regularly provides feedback on the soundness and effectiveness of the customer service department’s
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Attracts customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed potential.
Managing customer functions of the organization.
Prepares Customer Service summary reports.
Ensures and provides quality service to both internal and external customers
Access the company’s internal systems to obtain and extract other information and provide customer service management with the data for inclusion in various scheduled and special reports
Ensures that customer inquiries/communications are answered as required.
Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel
Responsible for notifying administration of any required updates of customer records on the organization’s internal database

Qualifications/Requirements:

Minimum of OND/HND in any course.
Minimum of 1-2 years experience.
Should be able to process a wide range of information and communicate it clearly to the customer or employee.
Should possess skills & attributes like applied knowledge,
Data collection and ordering
Customer service orientation
Must possess knowledge of social media.
Good communication skills.
Have interpersonal relationship.
Professional Certificate is an added advantage.
Attention to detail and accuracy
Initiative
Stress tolerance
Must have ability to meet target.
How To Apply: Interested applicant are to send their CVs to [email protected]
Candidate must reside in Lagos.
Application closed on 31st of July 2014.