Various models of ANS Best Practice have been defined especially over the last two decades. Learn how to use Benchmarking effectively in your organization to deliver service improvements and achieve better performance results. Explore the key result areas for ANS Providers and acquire new tools to measure and compare success. Get up to date on the ANS core processes of specification and design of service, delivery of service, review of service and customer service.


How You Will Benefit
Be able to compare your own organization to other ANS Providers based on facts.
Learn how to implement service improvements and achieve better performance results.


Designed for
ANS Provider Executive, operational and strategy Managers, team leaders, support staff.
ANS Benchmark and best practice can also be applied to associated areas such as ANS Consulting, Air Traffic Controller training, Aeronautical Information Services (AIS), Aeronautical Information Management (AIM), ANS Engineering and Maintenance, ANS Infrastructure, Meteorological Services, Aviation Environmental Monitoring, Aeronautcial Personnel Licensing, Safety Management training, Rescue and Firefighting, Airspace and Airport Design, Search And Rescue (SAR) and Airworthiness.


Course Content
History and definition of Benchmarking
What is Benchmarking and what it is not
The powerful reasons for Benchmarking
The applications of Benchmarking
How to set organizations goals based on hard data
The Benchmarking Framework and Baseline Information
Benchmarking and how to improve from an internal and external perspective
The 5 step approach to Benchmarking
How to remove roadblocks to success
Review of key Benchmarking studies: CANSO, EUROCONTROL
Applying a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction and measure them against Key Performance Indicators (KPIs).
How to analyze your own organization and apply ANS Best Practice
Review the core processes of specification and design of service, delivery of service, review of service and customer service
How to implement service improvements and achieve better performance results


DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,23470250 16495
[email protected],dhaewood...n2@yaho o.com


AVIATION INTERNATIONAL PROFESSIONAL EXAMS & CERTIFICATION COURSES/PROGRAMS,RECOGNISED BY ALL AIRLINES WORLDWIDE,WITH ANY OF THESE CERTIFICATION YOU ARE SURE TO GET AIRLINES JOBS FAST.*Airline Cabin Crew Training,Airline Call Center Training,Airline Customer Service,Airline Finance and Accounting Management,Airline Marketing,Airline Revenue Management,Airport Customer Service,Airport Operations,Cargo Customer Service,Cargo Marketing,Introduction to Air Transportation,Introduction to the Airline Industry,IATA Global Distribution Systems Fares and Ticketing Course,IATA Travel and Tourism Training-Travel Agents'Marketing Course,IATA Travel and Tourism Training Programme-Level 3:Stepping into Management, ,IATA/UFTAA Travel and Tourism Training Programme-Level 1:Foundation. DHAEWOOD AVIATION BUSINESS SCHOOL,30 LAGOS-ABEOKUTA EXP.CEMENT B/STOP, IKEJA LAGOS. 08026272323,08035050692,08075726805 , http:///2dhhfaa , [email protected], log on to http:///2dhhfaa
IATA/UFTAA Travel and Tourism Training Programme-Level 2:Consultant,IATA/FIATA Air Cargo Rating,IATA/FIATA Cargo English,IATA/FIATA Cargo Introductory Course,IATA/FIATA Dangerous Goods Regulations (DGR)-Initial,IATA/FIATA Dangerous Goods Regulations (DGR)-Recurrent,Live Animals Regulations(Distance Learning),LOCAL CERTIFICATION COURSES:AIR TRANSPORT ESSENTIALS,AIRLINE COMPUTER RESERVATION SYSTEM,AIR TRANSPORT ESSENTIALS + AIRLINE COMPUTER RESERVATION,AIRLINE TICKETING + AIRLINE COMPUTER RESERVATION,Tourism MANAGEMENT,Hotel Management,Travel Agency Management,Airline Customer Service,AIRLINE CARGO HANDLING & OPERATIONS- Clearing and Forwarding (Freight Forwarding),AIRLINE STUDIES/AVIATION STUDIES/AIR TRANSPORT STUDIES,SHIPPING,PORTS & MARITIME STUDIES, Shipping/Export Management,Transport Management (SELF STUDY),CABIN CREW (AIR HOSTESS),DHAEWOOD DIPLOMA IN CABIN CREW,PILOTING (THEORETICAL CLASS IN NIGERIA),PILOTING (PRACTICAL FLYING ABROAD),Aeronautical Engineering-Leading to practical training Abroad,Piloting (Ground School)-Leading to flight Training Abroad,Aircraft Maintenance engineering-Leading to practical Training Abroad. 5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING ONCE,2.5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING TWICE within 30 days.