Topic: TELNET: Recruitment 2013

recruitment.telnetng.com/guestVacancies.php

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Customer Service Agents Recruitment at a major Telecom Company in Nigeria

Phillips Outsourcing Services Nigeria Limited is
the leading provider of outsourcing services to
multiple clients across a number of sectors in the
Nigerian economy.
Our client, a major telecom service provider in
nigeria is in need of Customer Service Agents.
Thus, we are recruiting to fill the position:
Job Title: Customer Service Agents
Location: Lagos
Responsibilities
Attending to walk in customers
Excellent Customer Service
Must at all times deliver an extremely high level
of customer service in an efficient, friendly and
professional manner
Customer Handling Time
All customers are to be served within the agreed
time limits for both regular and High Value
Customers.
Provide daily feedback on business activities.
Care of Company asset
Requirements
Basic understanding and knowledge of GSM market and Telecoms products and services
It is required that each agent be bilingual with
fluent spoken English language and at least one
major Nigerian language in addition. Additional
language can be one of Yoruba, Hausa, Ibo and
Pidgin. The minority languages might come in
useful depending on the showroom location
Ability to use a computer is required. Passable
typing skills ( at least 27 wpm).
Knowledge of Microsoft Office package.
Passion for customer satisfaction and service
delivery (customer centric)
Good communication skills
Attention to detail
Empathetic
Patient
Excellent listening skills
Qualification
OND
Application Closing Date
28th May, 2013.
Method Of Application
Interested and qualified candidates should:
Click here to apply
http://www.phillipsoutsourcing.net/c...rserviceagents