Topic: RusselSmith Oil & Gas: Grad Applications Support Officer

RusselSmith Group is a company created to to
service the needs of the global Oil and Gas
exploration and production industry utilizing
Rope Access Technology as primary means of
access.
We are recruiting to fill the vacant position of
Application Support Officer
Position: Application Support Officer
Reference Code: RS-TD-01
Summary of Functions:
Install, setup, and monitor software applications.
Perform a variety of maintenance, evaluation,
installation and training tasks to ensure software
performance meets company and user’s
requirements.
Development and maintenance of the
Company’s corporate Intranet and website.
Installation of software applications on the
systems of current and new users in the
company.
Responsible for assisting in the design, delivery,
and improvement of in-house software
applications.
Maintaining systems by monitoring and
correcting software defects.
Working closely with other staff, such as the
systems support officer and other colleagues
concerning the maintenance and performance
of software systems and asking questions to
obtain information, clarify details and implement
information. Copied from:
www..com
Develops and provides varying degrees of
software support and solves problems in a
timely manner.
Makes sure applications can be run on existing
and new hardware.
Creates applications tailored to business needs
to run on platforms/hardware.
Delivers technical presentations/demonstrations
of work.
Interacts with software vendors to resolve
application issues, licensing and other technical
software problems.
Research, identify and recommend new
applications that would improve company work
flow.
Apply proven analytical and problem-solving
skills to help validate, verify, communicate, and
resolve software application issues through
careful testing in order to maximize the benefit
of the Company’s IT investments and initiatives.
Other duties as assigned.
Experience Required: 0-2 years
Skills/Qualifications Required:
Qualification & Certification
University degree in the field of computer
science
1 - 2 years equivalent relevant work experience.
Related IT Certifications.(e.g. ITIL, MCTP etc)
Knowledge & Experience
Knowledge of computer and/or network security
systems, applications, procedures, and
techniques.
Software development experience
Working technical knowledge of protocols and
standards, including [firewalls, Active Directory]
Strong knowledge of web technologies and
content management systems
Hands-on software support and troubleshooting
experience.
Experience with data management. Copied
from: .com-
Experience in documenting and maintaining
configuration and process information.
Good understanding of the organization’s goals
and objectives.
Knowledge of applicable data privacy practices
and laws.
Experience with server operating systems e.g.
Microsoft Windows Server 2008
Extensive application support experience
Ability to communicate technical information to
non-technical personnel.
Ability to install, configure and maintain
personal computers, and related hardware and
software.
Knowledge of copyright laws as they pertain to
the use of computer software.
Skill in organizing resources and establishing
priorities.
Ability to provide technical training to end users.
Ability to learn and support new systems and
applications.
Knowledge and understanding of system flow
charts, data processing concepts and principles.
Proficiency in Microsoft Office Tools
Personal Attributes
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks
in a high-pressure environment.
Strong interpersonal and oral communication
skills.
Adept at reading, writing, and interpreting
technical documentation and procedure
manuals.
Ability to conduct research into software issues
and products as required.
Ability to present ideas and solutions in user-
friendly language.
Highly self motivated.
Keen attention to detail.
Skilled at working within a team-oriented,
collaborative environment.
Ability to conduct research into ITIL Continual
Service Management processes.
Work Conditions
Dexterity of hands and fingers to operate a
computer keyboard, mouse, power tools, and to
handle other computer components.
Working extended hours and weekends if
necessary
Sitting for extended periods of time
Application Closing Date
28th August, 20012
How To Apply
Interested and qualified candidates should:
Click here to apply online russelsmithgroup.com/job-opportunities/

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