The client, an emerging departmental store of household goods is in need of competent individuals to fill the position.

Roles:

• Effective management of the interface between suppliers, the network, customers and the commercial organization.

• Management of help desk.

• Development and implementation of annual network and customer relationship plan to enhance market performance.

• Track and report new product trends.

• Monitoring of sales and service performance of the network and evaluation of feedback for support actions.

• Update of market information database.

• Provide customer service support for the company and determine customer satisfaction index.

• Ensure Customer Satisfaction.

Desired Skills and Experience:

Required Skills, Knowledge and Characteristics:

• Knowledge of organizational strategies, tools and techniques for understanding the needs of customers.

• High level of product and customer knowledge.

• Cross selling competency.

• Excellent computer skills, including Word and Excel in a Microsoft Windows environment.

• Must not be more than 35 years.

Qualifications and Experience:

• Bachelor's Degree or its equivalent preferably in the social sciences.

• Experience in marketing and information management.

• 1-3 years’ experience in related activities.

Interested candidates should send their detailed CV to: [email protected]