MOBILTEL NETWORKS LTD
Mobiltel Networks is an Information & Communications Technology (ICT) company located in Lagos and Ibadan, Nigeria. From here we provide information technology-enabled services to the public and private sectors. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customers with world-class, convenient, reliable and cost-effective contact Centre, Technical Help desk and Document Management solutions.
We are growing and looking for qualified and outstanding individuals to join our family and fill the vacant positions:
Agents
Call Centre Agent
Computer analysts
Elect/Elect engr
HR manager
Industrialist
Sale rep
Job Title: vacancies@ Mobiltel networks ltd (Entry Level)
Location: Lagos and Ibadan.
Job Skill
- computer literate with solid familiarity with Windows and MS Office suite
- Excellent oral and written communication and interpersonal skills
- Excellent problem-resolution skills.
- Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
- Ability to meet established productivity, effectiveness, training and quality goals.
- Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
- Ability to accommodate non-traditional work schedules.
- Time management.
- Good customer care skills.
Language Skill
- English, Hausa, Yoruba and Igbo
Responsibilities
- Reports directly to the Team leads
- Answer phone and reply emails to respond to general customer inquiries / complaints.
- Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
- Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
- Manage difficult customer situations and transfer calls to appropriate persons when necessary
- Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
- Ensure that the clean room policy is observed.
- Agent should ensure that they have a good knowledge of the clients and company product.
Requirements
- Years Of Experience: Entry Level
- Minimium Qualification: NCE/O.N.D.
Additional Requirements
- Accurate comprehension, interpretation and capturing of information
- Accuracy and timely response to calls
- Process adherence
- Attitude to work
- Call handling
Application Closing Date
10th July, 2014
All interested applicants should forward his/her curriculum vitae/resume to [email protected]