You think you fit our profile. Customer Relation Officer needed!

A highly reputable company in Lagos is in dire need of a Customer Relation Officer


Duties and Responsibilities

• Relates with customers; both external and internal.
• Act as the Front Desk Officer
• Deals with customer related issues & also proffer solutions.
• Develops and maintain relationships with customers.
• Analyse customer feedbacks and initiate changes.
• Create and maintain an up - to- date customer contact database.
• Follow- up on customers before, during and after sales.
• Liaise with other departments with respect to customer sales, services and after sales services.
• Provide pro-forma invoices.
• Ensure customer satisfaction.
• Send SMS to customers and potential customers on a regular basis ( monthly, special occasions, etc)
• Other responsibilities assigned by the Head of Department.

Required Skills and Competencies

• Good knowledge of customer service and standards.
• Good communication skills (oral, written and presentation).
• Good interpersonal and organizational skills.
• Knowledge of Microsoft Office Applications (Word, Excel, PowerPoint)
• Smart appearance (dressing).
• Ability to handle pressure.
• Can effectively handle complaints, especially from unpleasant customers.
• Has eye for details.
• High level of initiative.

Qualifications

• Bachelor’s degree with a minimum of Second Class Lower in Social Sciences.
• At least, one year cognate experience in a similar position

Kindly send your Resumes to [email protected] within two weeks of publication with the subject titled *CRO*

* Candidates must reside within Lagos.

Only shortlisted candidates will be contacted.