VACANCY

JOB TITLE Customer Service Officer

LOCATION Abuja

SEX Female

ESSENTIAL JOB FUNCTIONS
? deal directly with customers either by telephone, electronically or face to face
? respond promptly to customer inquiries
? handle and resolve customer complaints
? obtain and evaluate all relevant information to handle inquiries and complaints
? perform customer verifications
? process orders, forms, applications and requests
? direct requests and unresolved issues to the designated resource
? manage customers' accounts
? keep records of customer interactions and transactions
? record details of inquiries, comments and complaints
? record details of actions taken
? manage administration
? communicate and coordinate with internal departments
? follow up on customer interactions

EDUCATION: Minimum of a Bachelor’s degree in any discipline

REQUIREMENTS:
• Good analytical skills
• Ability to multitask
• Detail oriented
• Good organizational skills
• Excellent communication and interpersonal skills
• Passion for work
• Results oriented
• Report writing
• Driven

ALARY Very Competitive
Note: Applicants must be resident in Abuja.

A detailed copy of CV should be forwarded to [email protected]