Unit head, operations & customer support

Smartgov.CRSG Limited, a joint venture company of Cross River State Government and Interswitch responsible for the development, design, deployment, management and operations of a state-wide identity management and e-payment backbone infrastructure for the state is looking for forward thinking professionals to fill the following positions:

UNIT HEAD, OPERATIONS & CUSTOMER SUPPORT REF:003
ROLE

Successful candidate will be responsible for championing the company’s field operations; coordinating activities across several enrolment centres, driving initiatives to support citizen’s mobilisation and sensitisation, managing multi-tier customer support centre and provide operational logistics support to customers, partners and other field agents

DUTIES AND RESPONSIBILITIES

• Oversee the enrolment and mobilisation of citizens of Cross River State
• Coordinate and manage relationships with MDAs and Smartgov.CRSG partners
• Establish, control and monitor registration of smart card guidelines and process

QUALIFICATION AND EXPERIENCE

• A degree in social sciences or any other related field of study from anaccredited university
• Minimum of 2 – 4 years post NYSC experience in operations/customer support industry
• Sound key account management knowledge
• Outstanding verbal and written communication skills, including ability to serve in a spokesperson capacity

Applications should be sent to [email protected] not later than September 5, 2011

NOTE: All job openings are in Calabar

The position applied for should be set as the subject of the mail.

Applications not complying with this instruction shall be disqualified. Only shortlisted candidates would be contacted