Standard Chartered Bank Nigeria -is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Job Title: Operations Support Officer

Job ID: 374966
Job Function: Technology & Operations
Location: Lagos, Nigeria - SCB
Full/Part Time: Full time
Regular/Temporary: Permanent

Description


  • Collate and consolidate accurate performance metrics for all units in GTO.
  • To deliver service and support to customers by assisting in the smooth processing of transactions in the reconciliation/investigation of all outstanding items on Suspense account is done
  • Prepare and produce the GTO metrics dashboard reports, MANCO reports and such other presentation reports as may be required from time to time.
  • Analyse and interpret the various GTO performance metrics and the trend.


Key Roles & Responsibilities


  • Analyse, challenge and provide insights to ensure that GTOs cost strategy is robust, and will ultimately enhance shareholders value.
  • Develop and maintain secure and sustainable control environment through effective management of Operational Risks, Group and Country regulatory guidelines. Introduce relevant systems, procedures and controls to support them
  • Investigate all internal suspense accounts under the ownership of GTO.
  • Provide support to Group Recons Hub (GRH) to ensure smooth running of Nigeria recons operations.
  • Regularly collate and consolidate GTO key performance indices and be able to explain the trend analysis.
  • Regularly highlight performance metrics gaps and recommend remedial actions.
  • Engage the units heads to ensure they remain on track both with the strategic and tactical direction of the function as it relates to their capacity planning.
  • Periodically review procedures and systems in the unit for improvements and enhancements to ensure increase in productivity and efficiency.
  • Develop and manage relationships with key internal customers by anticipating their needs, and ensuring that service standards meet their requirements.
  • Ensure that there are no operational losses due to Recons errors
  • Track and follow up for the closure of actions agreed in the Countrys Data Management Committee.


Qualifications & Skills


  • Bachelors Degree
  • Strong interpersonal and leadership skills
  • Sound analytical skills to analyse, interpret, resolve and change workflow and improve productivity
  • Eye for detail
  • Ability to identify, analyse and manage operational risks
  • High level of computer literacy and Microsoft office especially MS Word, Excel, Powerpoint
  • Accounting Qualification (ACA,ACCA, ICAN) would be advantageous
  • 3-4 years experience with any major consulting firm would be added advantage
  • Good working knowledge of banking and statutory regulations and back office processing
  • Excellent written and oral communication skills


Application Closing date: 30th March, 2013.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Operations Support Officer