OFFICER ACCOUNT MAINTENANCE VACANCY IN STANBIC IBTC

Job Id: 10271
Location Nigeria
Division Group Operations
Position Category CIB OPS
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Post Closing Date Jan 17, 2013

Position Description
Key responsibilities
(Maintenace of customers accounts)
•Execution of instructions by customers to provide a high level of customers satisfaction and quality output
•Proactively attending to requests and proffering alternatives that will suit the customer’s needs while working within the control policies of the bank
•Daily capturing of activities on metrics web page

Strategic
• Assists to implement and continuously improves the Account Maintenance area in co-ordination with the Team leader, Account Maintenance , with a view of ensuring efficient and effective functioning and high level of service within the Account Maintenance area.

Customer and Business Partner Relationship Management
•Suggests and implements initiativesto improve customer satisfaction ratings
•Engages in the Customer Value Proposition and processing within , Service Level Agreements and benchmark targets to ensure alignment to these requirementsEnsure that assigned tasks are executed promptly.

Cost Management
• Provides cost reduction initiatives and and ensures that budgets for the Account Maintenance area are met.
•Provides suggestions on how throughput can be maximised throughout the Account Maintenance area by noting processes that could be improved applying the principles of Lean manufacturing and Six Sigma.

Resource Utilisation
•Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies.
•Maintain a cooperative supportive working relationship with other team members

Performance
•Implements defined operational performance metrics geared towards meeting country objectives by analysing the existing gaps.
•Collaborates with other areas to ensure that best practices and a standard approach is followed.
•Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making.
•Provides accurate and timeous reports as required to line manager

Control
•Identifies and assesses the risks facing both systems and business processes thereby providing effective loss and risk management and so minimising the operational risks.
•Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank’s exposure to risk.
•Check risk implications and in need, refer to Compliance or Operations Control
•Keep abreast with new policies and procedures at all times and educate team members accordingly

Self Development
•Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
•Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.



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