Topic: Russel Smith Group Recruiting for Graduate and Experience Positions

Please note that the job title and reference code are to be quoted in full in the appropriate column. Any application that does not adhere to the application guidelines on each field will be cancelled.
Only shortlisted candidates will be contacted. Multiple applications will be disqualified.
The submitted CV is to be titled in the applicant's full name e.g. "THOMPSON DANIEL GEORGE".
*APPLICATION CLOSES 2 WEEKS FROM DATE OF PUBLICATION.
Position: BRAND MARKETING OFFICER

Job Reference Code: RS-BDD-01 Summary of Functions: • Responsible for designing templates for proposals, Company brochures, business cards using creative, innovative, novel, unique concepts and approaches.
• Part of Business Development team responsible to meet and exceed customer’s service expectations as outlined in the department’s policies and procedures.
• Responsible for professionally done, attractive literature and promotional materials and publications which present its products and services in a professional manner.
• Responsible for brand building, liaising with agencies, preparing press releases, organizing promotional activities.
• Interacts with all functional departments, outside design, pre-press, print and materials suppliers to ensure that the assigned customer specific projects are executed to high company quality standards and completed on time.
• Ensures quality of design, photography, pre-press and printing when applicable and processes approval of all pre-press proofs.
• Ensures development of consistent color standards.
• Update Company project activity reports, website etc. as requested daily, weekly by Management based on customer requirements or category.
• Performs other office duties or projects as required or as assigned.
Experience Required: 3-5 years
Skills/Qualifications Required: • A good first degree in Graphic Design
• Working experience and knowledge of graphic design/branding
• Good communication and presentation skills
• Good team spirit and project management skills
• Good problem solving skills and initiative
• Good relational skills
• Proficient in the use of Microsoft Office Tools- Adobe Photoshop, Corel Draw, MS Word, MS Excel, MS PowerPoint etc


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Position: QUALITY HEALTH SAFETY ENVIRONMENT MANAGER

Job Reference Code: RS-QHSE-01 Summary of Functions: Health Safety Environment Functions
• Implementing HSE Management systems and programs and assist in advising staff on relevant HSE information.
• Conducting Safety Awareness Programs.
• Oversee and conduct daily safety inspections and assist HSE Coordinator in safety audits.
• Oversee and ensure the coordination of safety drill, incident investigation and root cause analysis.
• Implementing corrective and preventive actions for safety non-conformities.
• Oversee in near miss and safety incident investigation and follow up of the recommendations.
• Bring any safety, environmental or security issues to the attention of the HSE Coordinator
Quality Assurance & Control Functions
• Oversee testing, calibration and inspection activities in accordance with the approved specifications/procedures
• Ensuring that all quality requirements are understood by employees and third parties.
• Oversee the receiving and inspection of procured items and completed/installed project(s) of third parties/contractors in accordance with the approved specifications
• Ensure that non-conformance reports are regularly collected and reported.
• Monitor the quality control activities in line with the established quality control procedure.
• Coordinate vendor survey and evaluation
• Resolve any quality issues that may arise
• Supervision of the QA/QC Coordinator & HSE Coordinator
• Creation, control and change/review of manuals, procedures and forms
• Coordination of action audit, quarterly audit and implementation of quarantine processes
Administration Functions
• Coordinating meeting and circulate meeting agendas
• Ensure proper file management of the department
• Other duties as assigned
Experience Required: 6-10 years
Skills/Qualifications Required: • A university degree/HND in science discipline is desirable.
• A Masters degree would be an added advantage
• Knowledge of ISO 9001:2008 and OSHAS 18001 / ISO 14001 standards is an added advantage.
• Experience in risk assessments, HSE Audits/Meetings/Inspections, HSE Training, HSE Performance Reporting, First-Aid, and Accident Investigation.
• Knowledge of OSHA requirements and of the use of Personal Protective Equipment (PPE) for various hazards.
• Excellent organizational skills and able to interact with all levels of personnel within the organization and third parties.
• Able to liaise effectively with representatives of relevant authorities, consultants and subcontractors on quality and safety matters.
• Fluency in written and verbal English is essential.
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Data Analysis skills using Excel & PowerPoint
• Ability to work with spreadsheets
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.


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Position: FINANCIAL CONTROLLER

Job Reference Code: RS-FD-01 Summary of Functions: • Develops and implements accounting policies, coordination of systems and procedures, and the preparation of operating data and special reports as required including interim and year-end financial statements. Maintains the company's system of accounts and keeps books and records on all company transactions and assets.
• Establishes, coordinates and administers as an integral part of management, an adequate plan for the control of operations including, profit planning, programs for capital investing and financing, sales forecasts, expense budgets and cost standards, together with necessary controls and procedures to effectuate the plan.
• In conjunction with the CEO and CFO coordinates, reviews and endorses budget proposals, discusses proposed changes and significant changes.
• Compares performance with operating plans and standards, and reports and interprets the results of operations to all levels of management.
• Provides for the control and editing of all company orders, to insure conformity to established policies and procedures, and to facilitate data control and retrieval of records generated by these orders.
• Establishes and administers tax policies and procedures.
• Supervises or coordinates the preparation of reports to government agencies.
• Assures protection for the assets of the business through internal control, internal auditing and assuring proper insurance coverage.
• Serves as a liaison between the company and legal counsel. Recommends the appointment of independent public accountants overseeing their audit work.
• Provides advice on all matters to the CFO and the CEO.
• Oversee the activities of the Finance Department, ensuring the accurate and timely processing of accounts payable, purchase orders, petty cash, core employee expense reports, cash control.
• Prepare reports that summarize and forecast company business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations.
• Coordinate the month-end and year-end closing process.
• Prepares various cash, AP discount and capitalization reports on a monthly basis.
• Reviews and approves accounts payable, i.e., verifies that the payables comply with company policy.
• Monitors delinquent A/R.
• Performs an internal audit of Department and reports results to the CFO.
• Training and Constant Coaching of Finance and accounting staff.
• Respond to CFO as assigned with accurate and timely work to facilitate his financial needs.
Experience Required: 6-10 years
Skills/Qualifications Required: • Finance and accounts management related working experience (at least 5years in managerial capacity).
• Relevant university degree (accounting or finance preferred). Masters degree in Financial Management is an added advantage
• Professional certification- ACCA, CFA, ACA etc
• Experience in working within fast-paced, complex, dynamic, multi-cultural business environment
• Advanced and strategic thinking skills
• Strong initiative & leadership
• Strong quantitative skills such as statistics and data analysis
• Good reasoning and relational skills
• Ability to adapt quickly
• Strong analytical and quantitative skills
• Ability to work with spreadsheets and other quantitative modeling
• Ability to discuss & present complex strategic topics at a senior management level
• Good project management and organizational skills
• Ability to handle multi-tasking environment, meet deadlines, and work with a wide range of sensitive and confidential issues
• Strong PC skills with knowledge of Microsoft Suite particularly Excel
• Knowledge of relevant accounting and financial tools.
• Analytical—the individual synthesizes complex or diverse information.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
• Delegation—the individual delegates work assignments, gives authority to work independently, and sets expectations and monitors delegated activities.
• Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
• Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.


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Position: GRADUATE ENGINEER

Job Reference Code: RS-OPS-01 Summary of Functions: .Assisting & aiding the Offshore Crew Supervisors and performing routine operational duties. • The following job description is carried out using industrial rope access services in difficult to access areas such as confined spaces and high access areas.
• Perform tests, troubleshoot, repair, and maintain the equipment as necessary.
• Repair may require the reading and interpreting wiring schematics, performing minor coating, bolting and welding, and operating hydraulic, pneumatic, Inspection and spray equipment.
• Adjust or replace bearings, pipes, and other pipeline and production facilities as needed.
• Verify that the integrity of the structure has been restored for the purpose it was designed for.
• Take pictures and/or video of completed work for presentation to the client.
• Assist in recruiting and training rope access employees on operational functions; conduct safety orientations and meetings; assures that established policies and procedures are followed.
• Coordinate all functions including receiving of components, equipment inventory control and interim quality checks and shipping; assures compliance with all regulations and good code of practice.
• Troubleshoots any project problems; assures that equipment and materials are properly maintained for efficient operations; reports any process or equipment problems

• Perform other related duties incidentally to the work described herein
Experience Required: 0-2 years
Skills/Qualifications Required: • A university degree is required with a major in science or engineering preferred
• Non Destructive Test certificate- Ultrasonic Testing Level II
- Magnetic Testing Level II
- Liquid Penetrant Testing Level II
• BOSIET Certificate
• Welding (6G) certificate
• Coating and Blasting Experience/Certificate
• Good communication and presentation skills
• Good team spirit and project management skills
• Good problem solving skills and initiative
• Good relational skills
• Proficient in the use of Microsoft Office Tools


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Position: PEOPLE MANAGER

Job Reference Code: RS-PMD-02 Summary of Functions: SUMMARY OF FUNCTIONS
Develops and updates personnel policies, procedures and forms. Assists and supports department managers and employees regarding personnel issues. Maintains personnel records.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Under the direction of the Executive Officers of the company, develops, implements and updates personnel policies, procedures and forms.
• Stays current with laws and regulations affecting personnel issues (Equal employment, employee safety, etc.), employment practices or trends and recommends new or revised policies and procedures as appropriate.
• Develops and administers various human resources plans and procedures for all company personnel.
• Plans, organizes, and controls all activities of the department. Participates in developing department goals, objectives, and systems.
• Implements and annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors performance evaluation program and revises as necessary.
• Develops, recommends, and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures
• Conducts recruitment effort for all full-time and contract personnel, and temporary employees; oversees the coordination of new-employee orientations; monitors career pathing program, employee relations counseling, outplacement counseling, and exit interviewing; writes and places advertisements.
• Establishes and maintains department records and reports. Participate in administrative staff meetings and attends other meetings as required.
• Maintains company organization charts and employee directory.
• Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Supports department managers and all employees regarding personnel issues.
• Resolves and Answers employee questions regarding personnel policies, procedures and benefits; researches and disseminates topical or timely information to managers and/or employees on personnel issues.
• Oversees and assists manager with employee reviews and performance appraisals.
• Oversees the review and preparation of payroll records.
• Performs other incidental and related duties as required and assigned.

ORGANIZATIONAL RELATIONSHIPS
Reports directly to the Managing Director/Chief Executive Officer/Chief Executive Officer. Coordinates activities and assists all department managers and employees.
Experience Required: 6-10 years
Skills/Qualifications Required:

• Good university first degree is required; Masters in Human Resources will be an added advantage
• Professional Certification will be an added advantage
• Good oral and written communication skill
• Diligent, committed and attentive to details
• Good team spirit and project management skills
• Good problem solving skills and initiative
• Good people management skills
• Knowledge of the Labour Laws & Practices
• Strong supervisory and leadership skills
• Experience in working within fast-paced, complex, dynamic, multi-cultural business environment
• Advanced and strategic thinking skills
• Strong initiative & leadership
• Good reasoning and relational skills
• Data Analysis skills
• Strong analytical and quantitative skills
• Ability to discuss & present complex strategic topics at a senior management level
• Good organizational skills
• Ability to handle multi-tasking environment and meet deadlines
• Proficient in the use of Microsoft Office Tools (i.e. Word, Excel, PowerPoint, Outlook)

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Position: FACILITIES AND SERVICES COORDINATOR

Job Reference Code: RS-FSD-02 Summary of Functions: SUMMARY OF FUNCTIONS
Responsible for company procurement and supplies, maintenance of office equipment and facilities as well as management of company fleet.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for maintaining office equipment and facilities; arrange for repairs when necessary. Make recommendations for new or additional office equipment as appropriate.
• Responsible for maintenance staff house/kitchen; making sure appropriate items are in the staff house and kitchen.
• Responsible for company procurements & supplies according to; procurement of office, project and staff house items. Getting approved vendors from QA/QC Coordinator for all purchases
• Responsible for the management of company fleet; car booking, pick up & drop off, travel logs, car tracking, managing software and review of data for accuracy, car maintenance analysis, drawing up Driver’s rotation sheet
• Responsible for the supervision of all company domestic staff.
• Responsible for implementing and updating office policies and procedures including processing mail and ordering supplies.
• Provide administrative assistance to company management and other officers as required or as requested including information research, filing and taking telephone messages.
• Draft memos, financial and other reports as appropriate.
• Performs other administrative or office duties or projects as required or as assigned.

ORGANIZATIONAL RELATIONSHIPS
Reports to the Facilities & Services Manager. Works closely with the QHSE department.
Experience Required: 3-5 years
Skills/Qualifications Required: QUALIFICATIONS

• A good university first degree is required, preferably in Facilities Management or equivalent.
• Experience in maintenance and management of a facility.
• Strong supervisory and leadership skills
• Good communication skills and multi-tasking skills.
• Experience in working within fast-paced, complex, dynamic, multi-cultural business environment
• Good reasoning and relational skills
• Data Analysis skills
• Strong analytical and quantitative skills
• Good Vendor Management Skills
• Good procurement and bargaining skills
• Good project management and organizational skills
• Ability to multi-task and meet deadlines
• Strong PC skills with knowledge of Microsoft Suite

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Position: FACILITIES AND SERVICES MANAGER

Job Reference Code: RS-FSD-01 Summary of Functions: SUMMARY OF FUNCTIONS
Coordinates the company procurement and supplies, maintenance of office equipment and facilities as well as management of company fleet.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for initiating planned maintenance programs for a variety of office equipment.
• Responsible for preventive maintenance of facility equipment, including AC, office equipment, etc.
• Responsible for the Telecommunication function of the company.
• Develop and administer the department’s annual budget and monthly budget.
• Installs, moves, repairs, and removes equipment and utilities within the building.
• Stays abreast of all OSHA regulations and stay familiar with all current health and safety regulations.
• Ensure compliance to Safety Health and Environment regulations.
• Contracts with and supervises all outside contractors.
• Responsible for the supervision of all company domestic staff, oversee cleaning and maintenance of the office facility; parking program etc.
• Facilities Project Management; Responsible for effective relocation of staff and space management process.
• Manage the supply and distribution of Utilities, diesel, water etc.
• Managed repair and maintenance of official staff quarters, stores and offices.
• Responsible for maintaining office equipment and facilities; arrange for repairs when necessary. Make recommendations for new or additional office equipment as appropriate.
• Responsible for maintenance staff house/kitchen; making sure appropriate items are in the staff house and kitchen.
• Responsible for company procurements & supplies according to; procurement of office, project and staff house items. Getting approved vendors from QA/QC Coordinator for all purchases.
• Responsible for the management of company fleet; car booking, pick up & drop off, travel logs, car tracking, managing software and review of data for accuracy, car maintenance analysis, drawing up Driver’s rotation sheet.
• Responsible for implementing and updating office policies and procedures including processing mail and ordering supplies.
• Provide administrative assistance to company management and other officers as required or as requested including information research.
• Draft memos, financial and other reports as appropriate.
• Responsible for property survey and Facilities inspection; Facilities Inventories, Documentation and Records.
• Performs other administrative or office duties or projects as required or as assigned.

ORGANIZATIONAL RELATIONSHIPS
Reports to the Managing Director/Chief Executive Officer. Works closely with QHSE, Operations and Finance departments.
Experience Required: 6-10 years
Skills/Qualifications Required: QUALIFICATIONS

• A good university first degree is required, preferably in Facilities Management or equivalent.
• Experience in maintenance and management of a facility.
• Knowledge of business codes.
• Strong supervisory and leadership skills
• Good communication skills and multi-tasking skills.
• Ability to work well with people is essential.
• Experience in working within fast-paced, complex, dynamic, multi-cultural business environment
• Advanced and strategic thinking skills
• Ability to drive components of large multi-functional projects
• Strong initiative & leadership
• Good reasoning and relational skills
• Data Analysis skills
• Strong analytical and quantitative skills
• Good Vendor Management Skills
• Ability to discuss & present complex strategic topics at a senior management level
• Good project management and organizational skills
• Ability to handle multi-tasking environment and meet deadlines
• Strong PC skills with knowledge of Microsoft Suite

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Position: BUSINESS SALES OFFICER

Job Reference Code: RS-BDD-03 Summary of Functions: SUMMARY OF FUNCTIONS
Responsible for creating and building client relationships while sponsoring interaction to obtain projects. Assist in developing and facilitating the proposal process for specific clients/sponsors including proposal writing, and client presentations.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in development of sales and marketing strategies with Business Sales Manager and provides appropriate sales programs, promotions, efforts and events including goal setting.
• Prepares written reports of sales activities including sales orders, backlog, forecasts, lost accounts etc.; provides timely briefings to the Business Sales Manager as necessary or as requested.
• Assists in developing product & service awareness in the marketplace to ensure sustained profit growth within the business unit.
• Contact current and potential customers, visit companies to evaluate needs, and promote sale of equipments & services, new and existing company products and services.
• Perform surveys and gather information on behalf of the company.
• Establish and maintain on-going client relationships with the various parties to anticipate and resolve potential problems. Participate in site visits.
• Part of Business Development team responsible to meet and exceed customer’s service expectations as outlined in the department’s policies and procedures.
• Performs other office duties or projects as required or as assigned.

ORGANIZATIONAL RELATIONSHIPS
Reports directly to the Business Sales Manager.
Experience Required: 0-2 years
Skills/Qualifications Required: QUALIFICATIONS & EXPERIENCE

• A good first degree in sciences would be an added advantage
• 1-2 years of related sales experience.
• Good communication and presentation skills
• Good team spirit
• Good selling skills
• Good problem solving skills and initiative
• Good relational skills
• Strong quantitative skills such as statistics and data analysis skills
• Good reasoning skills; communication skills; multi-tasking skills and organizational skills
• Exhibits initiative, responsibility and flexibility
• Proficient in the use of Microsoft Office Tools

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Position: BUSINESS SALES MANAGER

Job Reference Code: RS-BDD-02 Summary of Functions: SUMMARY OF FUNCTIONS
Responsible for the sale of the organization's tools & services to the both existing and potential customers using technical, organizational, and customer knowledge to influence customers and assist them in applying the tools/services to their needs resulting in revenue generation. In addition, provides input and participates in the marketing, market planning and technical development of tools and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Research customer needs and develop application of products and services in an effective manner by:

• Determining market strategies & goals for each product and service
• Researching and developing lists of potential customers
• Carrying out market research to determine customer needs & providing information to other staff
• Evaluating product & service marketability in terms of customers’ technical needs following up on sales leads and developing leads
• Maintaining up-to-date understanding of industry trends and technical developments that affect target markets
• Establishing & maintaining industry contacts that lead to sales with the customer to ensure sales opportunities for products & services.

Develop and deliver sales presentations and close sales in a professional and effective manner by:

• Developing sales and marketing proposals for customers on technical products & services and making presentations to users/clients
• Developing technical presentations & workshops; maintaining up-to-date awareness of activities, industry trends & government regulations
• Making regular sales calls to develop relationships and follow up on leads; acting to close deals & finalize contacts
• Meeting established sales quotas and revenue goals

Participate in sales forecasting and planning in an effective manner by:

• Researching, developing & maintaining long & short range sales & marketing plans
• Producing regular reports & final plans for management’s approval
• Maintaining an up-to-date awareness of strategic plans and procedures to coordinate market sales plans
• Monitoring, analyzing, & communicating sales data to contribute to product/service planning

Develop and maintain communications in a cooperative and professional manner with all levels customers
Represent the Company as a Brand Ambassador.
Performs other job-related duties and responsibilities as may be assigned.
ORGANIZATIONAL RELATIONSHIPS
Reports directly to the Executive Director, Business Development. Supervises the business sales team
Experience Required: 6-10 years
Skills/Qualifications Required: QUALIFICATIONS & EXPERIENCE

• A good first degree in business management or marketing or equivalent. Masters degree would be an added advantage
• At least 5- 10 years of sales experience within a structured organization. 3years in a managerial capacity
• Good leadership skills
• Good team spirit and project management skills
• Good problem solving, initiative and negotiation skills with special emphasis on closing the sale.
• Good oral and written communication skills.
• Good formal presentation skills before both small and large groups.
• Ability to keep abreast of new sales trends and how they would apply to projects.
• Good relational skills
• Strong quantitative skills such as statistics and data analysis skills
• Good reasoning skills; communication skills; multi-tasking skills and organizational skills
• Strong analytical and data analysis skills
• Exhibits initiative, responsibility and flexibility
• Proficient in the use of Microsoft Office Tools
• Represent the Company as a Brand Ambassador

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Position: OPERATIONS COORDINATOR

Job Reference Code: RS-OD-01 Summary of Functions: SUMMARY OF FUNCTIONS
Responsible for the coordination of operations personnel with regards to support of company projects, operations & procedures, process inspections and completed project inspections.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan and coordinates the support team of company projects and operations personnel.
• Coordinates project schedules in conjunction with the Operations Manager; plan, direct and assign duties for operations personnel; schedule and authorize work as necessary to
  meet project schedules.
• Assist in recruiting and training of operations employees on operational functions; coordinates safety orientations and meetings; assures that established policies
  and procedures are followed.
• Supervises all functions including receiving of components, project equipment inventory control and interim quality checks; assures compliance with all regulations and
  good code of practice.
• Troubleshoots project problems; assures that equipment and materials are properly maintained for efficient operations; reports any process or equipment problems to the
  Departmental Manager.
• Ensures the operations team necessary certifications are valid and revalidated before it’s due by working in conjunction with the People Coordinator
• Assisting the Departmental Manager.
• Acts as deputy technical authority.
• Supervises the Operations Assistant
• Performs other project operation duties as required.

ORGANIZATIONAL RELATIONSHIPS
Reports to Operations Manager. Coordinates all operations personnel and works closely with Facilities & Services and QHSE departments respectively.
Experience Required: 3-5 years
Skills/Qualifications Required: QUALIFICATIONS & EXPERIENCE

• A university degree is required with a major in science or engineering preferred.
• Good communication skills and the ability to work well with people is essential.
• Good leadership skills are beneficial.
• Experience in working within fast-paced, complex, dynamic, multi-cultural business environment
• Good multitasking skills
• Good reasoning skills
• Good project management and organizational skills
• Ability to handle multi-tasking environment, meet deadlines
• Strong PC skills with knowledge of Microsoft Suite particularly Excel andProject

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Position: NETWORK AND HARDWARE SPECIALIST

Job Reference Code: RS-TD-02 Summary of Functions: SUMMARY OF FUNCTIONS
Install, setup, and monitor local area network (LAN). Perform a variety of maintenance, evaluation, installation, and training tasks to ensure LAN performance meets company and user requirements. Installs, maintains and repairs company communication and business technology systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more UNIX-based or non-UNIX based operating systems.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Install, configure, and maintain personal computers, computer workstations, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
• Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Assist users in maximizing use of networks and computing systems.
• Identify utilization patterns and their effect on operation/system availability and performance expectations.
• Anticipate communication and networking problems and implement preventive measures.
• Establish and perform maintenance programs following company and vendor standards.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Investigate, recommend and install enhancements and operating procedures that optimize network availability.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Document network problems and resolutions for future reference.
• Assist personnel of other departments as a computer resource.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff
• Other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS
Reports directly to the Chief Technology Officer
Experience Required: 3-5 years
Skills/Qualifications Required: JOB & PERSON SPECIFICATION
Qualification & Certification

• University degree in the field of computer science/information technology and/or 3+ years equivalent relevant work experience especially in networking would be an added advantage.
• Related IT Certifications.(e.g. MSCE, Network+, CCNA, CCNP, ITIL etc) would be an added advantage

Knowledge & Experience

• Knowledge of a range of computer networking systems and languages to include UNIX, Novell, VMS, or similar computer networks.
• Knowledge of computing and network hardware and peripheral equipment.
• Knowledge of copyright laws as they pertain to the use of computer software.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.

PHYSICAL DEMANDS
Personal Attributes

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Skilled in organizing resources and establishing priorities.
• Ability to communicate technical information to non-technical personnel.
• Ability to install, configure and maintain personal computers, networks, and related hardware and software.
• Ability to provide technical training to end users.
• Ability to learn and support new systems and applications.
• Highly self motivated and directed.
• Keen attention to detail.
• Good reasoning ability.
• Skilled at working within a team-oriented, collaborative environment.

Work Conditions

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Working extended hours and weekends if necessary
• Sitting for extended periods of time

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Position: IT ADMINISTRATOR

Job Reference Code: RS-TD-01 Summary of Functions: SUMMARY OF FUNCTIONS
To manage and tune in-house computer software systems, hardware, telecommunications and network connections to ensure high levels of availability and security of the supported business applications. Participates in the planning and implementation of Technology policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Responsible for the maintenance of a continual service improvement program. To plan and coordinate the design, installation, and connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets, this includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategy & Planning

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
• Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
• Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Establish service level agreements with end users.

Acquisition & Deployment

• Coordinate the networking, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Assess and administer all equipment, hardware, and software upgrades.

Operational Management

• Manage all operating systems and end-user software.
• Manage communications (e-mail, IM, etc) and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
• Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Manage input/output fleet, including printers and scanners.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
• Perform network and security audits.
• Perform and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Analyze system, server, application, network, and input/output device performance.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
• Create required reports in response to business user needs.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Approve and administer user accounts, permissions, and access rights.
• Direct and administrate Technology department staff, and where necessary, conduct performance reviews and corrective action.
• Monitor and test fixes to ensure problems have been adequately resolved.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Track and analyze trends in Service requests and generate statistical reports.
• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.
• Performs other administrative or office duties or projects as required or as assigned.

ORGANIZATIONAL RELATIONSHIP
Reports directly to the Chief Technology Officer
Experience Required: 3-5 years
Skills/Qualifications Required: JOB & PERSON SPECIFICATION
Qualification & Certification

• University degree in the field of computer science and/or 3+ years equivalent relevant work experience.
• Related IT Certifications.(e.g. MSCE, Network+, CCNA, CCNP, ITIL etc)

Knowledge & Experience

• Working technical knowledge of network, PC, and platform operating systems
• Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory]
• Strong knowledge of local area network administration.
• Hands-on software and hardware troubleshooting experience.
• Experience with data management.
• Experience documenting and maintaining configuration and process information.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on.
• Extensive application support experience
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Experience installing network cabling and patching telephony systems.

PHYSICAL DEMANDS
Personal Attributes

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment..
• Ability to conduct research into ITIL Continual Service Management processes.

Work Conditions

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Working extended hours and weekends if necessary
• Sitting for extended periods of time

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