Phillips Outsourcing: Customer Service Agents

Customer Service Agents at
phillipsOutsourcing
JOB RESPONSIBILITY
Attending to walk in
customers
Excellent Customer Service
Must at all times deliver an
extremely high level of
customer service in an
efficient, friendly and
professional manner
Customer Handling Time
All customers are to be
served within the agreed time
limits for both regular and
High Value Customers.
Reporting
Provide daily feedback on
business activities.
Care of Company asset
SKILLS & COMPETENCIES
Computer Skills:
1) Ability to use a computer is
required. Passable typing skills ( at least 27
wpm).
2) Knowledge of Microsoft Office
package.
Customer Service Skills
-Passion for customer
satisfaction and service delivery (customer
centric)
Good communication skills
Attention to detail
Empathetic
Patient
Excellent listening skills
Additional Job specific requirements
1. Basic understanding and knowledge of
GSM market and Telecoms products and
services
2. It is required that each agent be
bilingual with fluent spoken English
language and at least one major Nigerian
language in addition. Additional language
can be one of Yoruba, Hausa, Ibo and
Pidgin. The minority languages might come
in useful depending on the showroom
location
Qualification
OND
Please click here to apply for this
position

www.phillipsconsulting.net/customerserviceagents