Full-Time
Operations Officer
in a reputable company in Rivers



Industry
Others

Specialization
Administration & Office Support and Customer Service

Minimum Qualification
Degree

Required Experience
1 - 3 years

Application Deadline
2 months from now
Job Description
A reputable company involved in Food Safety and Professional Disinfecting services, also provides World Class services for the most demanding urban, commercial, food service and residential sectors. We need the services of a qualified candidate for this position.

Job Summary:
The role of the Operations Officer in the Residential Unit is linked to the client as well as to all department staff. The Operations Officer should have a client-oriented attitude that would provide exceptional customer service and attendance to client needs and requests.

Responsibilities:
Receive daily feedback from the technical crew about the executed job from the day before.
Receive from Technicians special requests or notes reports given by the clients.
Prepare daily reports and communicate them to the Senior Officer.
Handle daily data entry (on software) of all executed treatments.
Schedule follow-up activities for each client/account
Prepare daily Job Orders for the technical crew.
Prepare Job Cards for each client.
Ensure that all pesticides and tools are handed to the technical crew.
Supervise the technical crew members on a daily basis (attendance, leave requests, daily operations etc.).
Handle maintenance request of the technical crew (cars, motorcycles, tools and equipment).
Follow up on clients’ yearly programs.
Schedule daily appointments
Assist any new residential client through incoming calls.
Follow up on pending appointments from the day before.
Answer clients’ queries.
Answer callbacks and solve them.
Follow up on clients’ special occasions.
Conduct scheduled daily calls.
Handle renewals and follow up on non-renewed contracts.
Provide needed support to the department.

Essential Skills and Experience:
Bachelor’s Degree in Business Management.
Minimum 2 years of experience in related field.
English proficiency
Computer Literacy: Microsoft Office, CRM is a plus.
Excellent Customer Service



You can also apply to this job from your e-mail box by sending your CV to [email protected]

http://www.jobberman.com/job/174567/...table-company/